Premier NX

Call Center Representative

• Respond to customer inquiries related to accessibility and disability accommodations
• Coordinate services such as: interpreters (ASL or language access), captioning or relay services, alternative document formats (large print, Braille, audio)
• Assist customers experiencing accessibility barriers with products, services, websites, or facilities
• Document ADA accommodation requests in case management systems
• Escalate complex accessibility issues to ADA coordinators or compliance teams
• Educate customers on available accessibility options and services
• Handle complaints related to discrimination or lack of accessibility
• Ensure all interactions follow ADA guidelines and company policy
• Maintain confidentiality and sensitivity in all disability-related communications

ADA Customer Agent – Contact Center