Director, Customer Success

Premier Inc.

Director of Customer Success at Premier driving value from healthcare technology while managing member relations and outcomes. Collaborating across teams to enhance customer satisfaction and retention in healthcare.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesLead💰 $113,000 - $188,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Maintain a proactive cadence with customers to grow account relationship, advise of new product and service offerings, discuss optimization opportunities, identify SMART goals, establish success metrics, and track progress towards achieving goals.
Analyze data trends, alert patterns, and other key data metrics to present insightful use cases and recommendations to customers.
Be a team leader & collaborative worker – the CSM will be the 'quarterback' for internal Stanson teams to coordinate key presentations to customers based on internal analysis.
Builds, develops and grows business relationships within large healthcare delivery systems vital to the success of projects.
Identifies project risks & takes appropriate actions to mitigate them.
Utilize business professional writing & communication skills to lead projects in an efficient & effective manner.
Educate & train key healthcare project champions to learn the Stanson ‘Iris’ analytics tool.
Identify and validate value and return on investment Stanson-Premier delivers to members, renewal and business retention activities.
Utilize standard practices, reporting and value calculations while customizing based on the member.
Stay current on all Stanson-Premier services, technology, and solutions; industry; and regulatory changes.

Requirements

What you’ll need

7 or more years of experience
Bachelor's degree (Required)
Managing or implementing large complex accounts with multiple products and services
Develop relationships and engage with health system C-suite and other key functional stakeholders
Executive level presentations
Consulting Experience with Epic, Cerner, Athena, or other EMR implementation, and/or healthcare consulting roles
SaaS
Project Management Professional (PMP) (Preferred)

Benefits

Comp & perks

Health, dental, vision, life and disability insurance
401k retirement program
Paid time off
Participation in Premier’s employee incentive plans
Tuition reimbursement and professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproject managementbusiness writingcommunication skillsrisk managementvalue calculationscustomer relationship managementgoal settingpresentation skillsconsulting

Soft Skills

team leadershipcollaborationproactive communicationrelationship buildingtrainingproblem solvingadaptabilitystrategic thinkingcustomer engagementstakeholder management

Certifications

Project Management Professional (PMP)