Service Manager

Premier Equipment

Service Manager leading technicians and service operations at Ontario’s largest full-service John Deere dealership. Managing budgets, work orders, customer satisfaction, staffing, and equipment logistics.

Posted 8/11/2026full-timeElmira • 🇨🇦 CanadaMid-LevelSenior💰 CA$90,000 - CA$95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management capabilities while effectively managing service budgets, labor performance, and departmental metrics. Ensures high customer satisfaction and compliance with safety standards in a fast-paced service environment.

Highest-signal resume keywords

Service Department ManagementBudget ManagementCustomer Service ExcellenceTeam LeadershipWork Order Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service SchedulingTechnician DispatchWork Order ManagementLabor Performance MonitoringSafety Compliance PracticesMechanical/Technical Service KnowledgeBudget DevelopmentPerformance Metrics AnalysisContinuous Improvement StrategiesAged WIP Management

Soft Skills

Communication SkillsOrganizational SkillsTeamworkCustomer Satisfaction ManagementMultitasking Ability

Tools & Technologies

Microsoft OfficeDealership Management Software

Industry Keywords

John Deere EquipmentAgricultural EquipmentTurf EquipmentConstruction EquipmentService Environment

About the role

Key responsibilities & impact

Manage the daily operations of the Service Department to ensure efficiency and profitability
Maintain a customer-first environment while promoting teamwork across Service, Parts, and Sales departments
Develop and manage service budgets, monitor departmental performance, and drive continuous improvement
Assign work to technicians based on skills and experience, ensuring timely completion and quality standards
Review and approve work orders for accuracy and completeness, including internal, external, and warranty jobs
Oversee and monitor payroll, labor performance, and technician productivity
Ensure proper application of all charges to work orders
Maintain high Work In Process (WIP) ratios and manage aged WIP to support cash flow and department benchmarks
Recruit, train, and retain qualified technicians and staff
Monitor customer satisfaction and handle escalated service issues
Coordinate equipment logistics, including pickups, deliveries, and trucking needs
Ensure a clean, safe, and organized shop environment in compliance with health and safety standards
Partner with Sales to support machine setup, delivery, and customer experience
Support the company’s strategic initiatives and represent the dealership professionally

Requirements

What you’ll need

5+ years of experience in a service environment, with at least 2 years in a leadership or supervisory role
Strong leadership and team management skills
Excellent customer service and communication skills
Experience managing budgets, labor performance, and departmental metrics
Familiarity with service scheduling, technician dispatch, and work order management
Proficient in Microsoft Office and dealership management software
Knowledge of safety and compliance practices in a service shop environment
Strong organizational skills with the ability to multitask in a fast-paced setting
Rotating weekend availability required
High School Diploma or equivalent required
Preferred: experience with John Deere equipment and systems
Preferred: familiarity with agricultural, turf, or construction equipment
Preferred: understanding of mechanical/technical service terms and diagnostics
Post-secondary education in business, operations, or a related technical field preferred

Benefits

Comp & perks

Comprehensive Health & Dental Coverage (includes vision and paramedical services)
Company-Matched RRSP
Annual Profit Sharing
Boot & Tool Allowance
Apprenticeship Scholarships
Employee Assistance Program (EAP)
Company Vehicle (for qualifying positions)