Premier Beauty Supply

Client Services Representative

• Strong team leadership and engagement, coaching, mentoring and enhancing team dynamics
• Daily communication with colleagues, customers and outside sales team via phone, email, and chat.
• Performance management with strong client focus
• Strong attention to detail. Process orders in a fast-paced environment.
• Help customers navigate our website and place orders online.
• Help in training and knowledge sharing of existing and new Client Services Associates
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with customers to resolve product returns, shipping inquiries and order status questions.
• Work with internal departments to meet customers’ needs.
• Handle incoming client inquiries regarding products, orders, and shipping
• Provide after-sales support and resolve issues quickly and professionally
• Maintain knowledge of product lines, promotions, and policies
• Coordinate with all departments including stores, warehouse and logistics teams to resolve delivery issues
• Assist in onboarding new B2B clients or wholesale accounts
• Support ecommerce tasks like tracking returns, issuing refunds, etc.
• Represent the brand voice with professionalism and a passion for beauty
• Other duties as assigned.

Client Services Supervisor