Software Development Engineer III, Microsoft Dynamics 365

Premera Blue Cross

Software Development Engineer III developing CRM capabilities in Microsoft Dynamics 365 for Premera. Involves designing, building, and maintaining applications in a hybrid work environment.

Posted 7/14/2026full-timeMountlake Terrace • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $111,900 - $190,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft Dynamics 365, including CRM capabilities, Power Platform components, and data integrations. Proficient in software development lifecycle practices, with strong skills in programming, testing, and optimizing user experiences for customer service applications.

Highest-signal resume keywords

Microsoft Dynamics 365 ExperiencePower Platform ProficiencySoftware Development Lifecycle KnowledgeAzure Services ExperienceAgile Project Environment Exposure

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Programming LanguagesDataversePower AppsPower AutomatePower BIDynamics 365 SDKCICDUnit TestingTest AutomationPerformance Tuning

Soft Skills

Cross-Functional CollaborationStakeholder CommunicationProblem Solving

Tools & Technologies

Azure FunctionsAzure ADFAzure APIMLogic AppsTelephony Platforms

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information Systems

Industry Keywords

CRM User ExperienceSoftware DevelopmentCloud SolutionsAgile MethodologySDLC Artifacts

Tech Stack

Tools & technologies

AzureCloudSDLC

About the role

Key responsibilities & impact

Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).
Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.
Build and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
Optimize performance, usability, and automation for CSR call, chat, and email flows.
Enable AI-driven experiences through virtual agents, case summarization, and intelligent routing.
Monitor, troubleshoot, and improve reliability and adoption of D365 features.
Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.
Analyze moderate risk business needs to determine solutions.
Design solutions on various platforms by studying requirements and information needs.
Translate moderately complex system requirements into code using multiple programming languages and/or tools.
Develop and modify code and system set-up based on program specifications.
Apply CICD (Continuous Integration/Continuous Deployment).
Perform testing using both unit testing and test automation and document test results.
Participate in testing associated with cross-functional project team efforts.
Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems.
Create SDLC (Software Development Lifecycle) artifacts.
Analyze and resolve moderate risk production problems related to assigned applications. Includes performance tuning, technical troubleshooting, debugging, call-rotation, and root cause analysis.
Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met.
Begin to provide feedback to peers on designs.
Provide input to standardization of IT processes and ensure application of IT standard processes and requirements.
Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.

Requirements

What you’ll need

Bachelor’s Degree in Computer Science, Information Systems, or a related field.
(5) years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages.
(5) years of any D365 experience.
Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
Experience with data surfacing strategies like PCF, custom pages, and virtual entities.
Strong understanding of CRM user experience and designing for front-line support teams.
Ability to work cross-functionally in agile or hybrid project environments.
Exposure to cloud solutions.
Previous experience in an agile environment.

Benefits

Comp & perks

Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.