Customer Service Representative

Premera Blue Cross

Customer Service Representative at Premera providing first call resolutions for healthcare services. Engaging with members and providers through inbound and outbound communications.

Posted 7/7/2026full-timeRemote • Arizona, Florida, Idaho, Minnesota, Montana, North Carolina, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $38,500 - $57,800 per yearWebsite

About the role

Key responsibilities & impact

Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution.
Follow-up, resolve and document issues in a timely manner.
Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
Follow up on pended items and route incoming paperwork to correct departments for completion.
Performs with reliable and consistent behaviors, performance goals and metrics, and attendance.

Requirements

What you’ll need

High School Diploma or GED. (Required)
Two years of customer service experience in related fields (Required).
Ability to defuse conflict and address customer concerns effectively with empathy and respect.
Demonstrated recent experience with Microsoft Office Suite or equivalent software platforms.
Demonstrated ability to accept constructive feedback, adapt work practices accordingly, and implement changes to improve performance.
Two (2) years of college coursework or three (3) years of work experience in customer service.
Experience in healthcare, insurance, benefits, and/or claims processing industries.
Experience in call centers with high volume inbound/outbound calls.

Benefits

Comp & perks

Twelve weeks of paid virtual training (100% attendance required).
A comprehensive benefits package that is designed to promote health and well-being.
Employer matched 401k and pension equity plan.
Healthcare benefits start day one.
Generous PTO policy in addition to 8 paid days off a year plus two floating holidays.
Tuition assistance for both undergraduate and graduate level classes.
Opportunities for RISE recognition, celebrating colleagues' work.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
Commuter perks and free convenient on-site parking.
Subsidized on-campus cafes and fitness & well-being center.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceCall HandlingIssue ResolutionDocumentationResearch

Soft Skills

EmpathyAdaptabilityConstructive Feedback Acceptance

Certifications

High School DiplomaGED