Customer Service Representative II

Premera Blue Cross

Customer Service Representative ensures first call resolution for healthcare customers. Manage inquiries and provide support for multiple geographical locations in the US.

Posted 6/27/2026full-timeRemote • Arizona, Florida, Idaho, Minnesota, Montana, North Carolina, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $38,500 - $57,800 per yearWebsite

About the role

Key responsibilities & impact

Accountable for inbound and/or outbound phone-based customer service.
Provides first call and/or email resolution.
De-escalate calls and provides caller education through clear and accurate exchange of information.
Follow-up, resolve and document issues in a timely manner.
Route inquiries needing further investigation to the appropriate department.
Conduct routine research as needed.

Requirements

What you’ll need

High School Diploma or GED. (Required)
Two years of customer service experience in related fields (Required).
Ability to defuse conflict and address customer concerns effectively with empathy and respect.
Demonstrated recent experience with Microsoft Office Suite or equivalent software platforms.
Ability to navigate multiple screens and systems simultaneously while providing live call support.
Demonstrated ability to accept constructive feedback, adapt work practices accordingly, and implement changes to improve performance.
Ability to work a variety of shifts based on quality metrics (if shift bid applies).

Benefits

Comp & perks

A comprehensive benefits package that is designed to promote health and well-being.
Employer matched 401k.
Pension equity plan.
Healthcare benefits start day one.
Generous PTO policy in addition to 8 paid days off a year plus two floating holidays.
Tuition assistance for both undergraduate and graduate level classes.
Opportunities for RISE recognition.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceconflict resolutionissue documentationresearch skillscall support

Soft Skills

empathyrespectadaptabilityconstructive feedback acceptance

Certifications

High School DiplomaGED