Technical Account Manager

Prelude

Technical Account Manager guiding customers in deploying AI observability platform. Managing technical relations and ensuring customer success in a fully remote environment.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $158,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for customer accounts, ensuring successful deployment and long-term satisfaction.
Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners.
Translate customer requirements into scalable implementation plans, coordinating with internal teams to deliver results.
Troubleshoot and resolve technical issues, leveraging internal engineering and security teams as needed.
Develop and maintain technical documentation to support customer implementations and best practices.
Act as a customer advocate by feeding insights and enhancement requests back to product and engineering teams.

Requirements

What you’ll need

3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role.
Solid background in endpoint security, endpoint management, or IT systems in enterprise environments.
Proven ability to explain complex security concepts to both technical and executive-level audiences.
Strong communication skills and customer-first mindset.
Self-starter who thrives in fast-paced, startup environments with minimal oversight.

Benefits

Comp & perks

Generous healthcare
Flexible PTO
Home-office support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical account managementsales engineeringendpoint securityendpoint managementIT systems

Soft Skills

communication skillscustomer-first mindsetself-starterproblem-solvingcustomer advocacy