Prelim

Full-stack Engineer

• Architect and build features across the stack handling massive scale and complexity
• Build, enhance, and fix systems integrating with legacy bank infrastructure
• Solve complex technical challenges around multi-tenant architecture and real-time data processing
• Work directly with major banks to understand unique onboarding requirements
• Own performance, scalability, and reliability of systems processing millions of applications

Software Engineer, Product

Project Manager

• Manage multiple concurrent bank implementations with overlapping timelines
• Lead client calls and build trusted relationships with stakeholders
• Coordinate cross-functional teams including Implementation Associates and engineers
• Translate complex technical requirements between clients and internal teams
• Jump in to help with hands-on configuration and debugging when needed
• Document solutions and identify process improvements
• Escalate strategically to sales and leadership when additional support is needed

Project Manager – Implementations

Analyst

• Manage a portfolio of live banking clients as their trusted partner after go-live
• Conduct regular check-ins and maintain strong relationships with stakeholders from bank operations staff to executives
• Develop and maintain customer workflows & configurations to align with each institution's goals
• Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with financial institutions
• Partner closely with product and engineering teams to investigate bugs, advocate for customer needs, and communicate resolution timelines
• Manage support ticket flow to ensure timely resolution of customer issues
• Educate and enable bank employees on platform capabilities and best practices during and after implementation
• Step in to support strategic implementations during resource crunches, helping with configuration and project management
• Analyze, synthesize, and communicate product releases to customers
• Navigate complex customer relationships and de-escalate high-stakes situations while protecting the team

Software Engineer, Product

Project Manager – Implementations

Client Strategy Analyst