Account Manager, Group Sales

Preferred Hotels & Resorts

Account Manager supporting Preferred Travel Group’s European group hotel sales operations. Coordinating leads, client requests, databases, and hotel communications across international markets.

Posted 8/22/2026full-timeLondon • 🇬🇧 United Kingdom, 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales support capabilities in the travel and hospitality industry, with a focus on accurate sales tracking, client communication, and lead management. Proficient in utilizing CRM systems and Microsoft Office to enhance operational efficiency and maintain high standards of service.

Highest-signal resume keywords

Sales Administration ExperienceCRM ProficiencyMicrosoft Office ProficiencyAttention to DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TrackingDatabase ManagementLead QualificationReport GenerationSOP Compliance

Soft Skills

Communication SkillsService OrientationCollaborationMultitaskingJudgment

Tools & Technologies

CRMPTG Sales ToolsMeetings.preferredhotels.comBrand Member Portals

Industry Keywords

Travel IndustryHospitality IndustryLuxury HotelsSales SupportGroup Sales

About the role

Key responsibilities & impact

Provide comprehensive sales support to Sales Directors across international markets in EMEIA
Maintain accurate sales tracking, sales account management, and database records using PTG sales tools and systems
Use CRM, meetings.preferredhotels.com, and brand member portals
Assist in monitoring the Group Desk Inbox
Provide support to Group Sales Directors in Europe as needed
Respond thoroughly and professionally to client and member hotel group sales requests
Distribute group leads to member hotels
Manage group lead profiles according to established SOPs
Qualify leads and update databases with distribution details
Follow up with member hotels within 48 hours of non-response
Assist with report generation as needed
Communicate daily with clients, sales directors, and hotel members regarding program information
Operate under the direction of the Vice President, Group Sales – Europe

Requirements

What you’ll need

University or college degree and/or relevant experience in the travel or hospitality industry
Strong discipline and structure
Exceptional attention to detail
Excellent organizational and communication skills
Previous sales administration experience within luxury hotels highly desirable
Proficiency in Microsoft Office and Windows-based applications
Ability to prioritize, multitask, and maintain accuracy in a high-volume, fast-paced environment
Ability to exercise sound judgment when handling sensitive information
Strong people and service orientation
Ability to collaborate, build relationships, and balance multiple priorities
Comfortable working within established policies and involving others appropriately in decision-making
Open, clear, and persuasive communication skills
Additional language proficiency considered a strong asset

Benefits

Comp & perks

Flexible remote work as part of an in-office philosophy
Associates expected to be in the office at least three days per week
Meaningful in-person collaboration and cross-functional teamwork
Mentorship and professional development opportunities
Supportive, inclusive, team-first culture
Collaboration, trust, and shared success valued