Agent Support Representative

Precoa

Agent Support Representative at Precoa providing support to field sales team and handling operational challenges. Collaborating with internal teams to maintain accurate information and solve issues.

Posted 6/12/2026full-timeRemote • Arizona, California, Idaho, Oregon, Utah, Washington • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Be the go-to support for our field agents
Respond to requests, answer operational questions, and help our sales representatives stay focused on serving families and closing plans.
Keep critical information accurate and organized
Maintain leads, records, and key data within our CRM so agents and teams have the reliable information they need to succeed.
Solve problems in real time
Troubleshoot issues quickly and thoughtfully, ensuring agents receive timely solutions that keep their work moving forward.
Collaborate across teams
Partner with inside sales, operations, and other departments to coordinate special requests and deliver seamless support.
Create a great service experience
Communicate clearly across phone, email, and chat while building trust with colleagues who rely on your responsiveness and professionalism.

Requirements

What you’ll need

High level of customer service. You enjoy helping people, communicating clearly, and ensuring others have what they need to succeed.
1–2 years of professional experience in administrative support, customer service, or a related role. An undergraduate degree may substitute for experience.
Strong communication skills. You speak and write clearly, listen carefully, and approach conversations with empathy and professionalism.
Organizational discipline. You can manage multiple tasks at once, prioritize effectively, and maintain accuracy even in a fast-moving environment.
Comfort with workplace technology. Experience with tools such as Microsoft Office, Google Drive, Zoom, ADP, and Salesforce
A collaborative mindset. You work well with direction from multiple teammates and maintain a positive, solutions-focused attitude.

Benefits

Comp & perks

Work remotely from home
Residence in the Pacific time zone or willingness to work a later schedule is preferred
Competitive hourly pay plus company bonuses
18 days of PTO and a minimum of six weeks paid parental leave
Health, Dental, and Vision benefits
401(k) with company match
$25,000 Life Insurance Policy

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationorganizational disciplineproblem-solvingcollaborationresponsivenessprofessionalismempathyprioritizationattention to detail