Customer Support

• Provide technical support for SAP SuccessFactors Payroll, including issue resolution, configuration, and testing.
• Review, modify, and update existing SAP SuccessFactors Employee Central Payroll configurations.
• Configure payroll rules, wage types, pay components, and deduction models.
• Manage annual compensation updates, including merit increases, bonus payouts, and salary adjustments.
• Support performance review cycles and ensure alignment with payroll processes.
• Onboard and configure new payroll vendors within the system.
• Manage and maintain integrations between SuccessFactors and third-party systems (e.g., finance, time tracking, benefits).
• Collaborate with HR, Payroll, and IT teams to ensure data integrity and compliance.
• Monitor and troubleshoot integration jobs and middleware (e.g., SAP CPI, Dell Boomi, or similar).
• Participate in system upgrades, testing, and deployment of new features or enhancements.
• Document technical processes, configurations, and integration flows.
• Support audit and compliance activities related to payroll and data exchange.
• Provide end-user support and training as needed.
• Ensure payroll configurations comply with local and international regulations (e.g., GDPR, labor laws).
• Maintain detailed documentation of configuration changes, integration flows, and support procedures.

Senior Support Specialist – Enterprise Systems

Project Support Specialist

Project Support Specialist

Customer Service Assistant