PRECISIONvalue

Client Services Business Analyst

PRECISIONvalue

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • United States

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Salary

💰 $62,500 - $75,000 per year

About the role

  • Oversee and implement project plans from initial creative design to launch, making sure the application meets client requirements.
  • Coordinated the Product Delivery, Application, and Client Services teams under the guidance of the Client Services Manager, ensuring timely delivery and high product quality.
  • Coordinate with internal departments to develop content for Medical, Legal, and Regulatory (MLR) submissions, as well as training materials and testing procedures.
  • Work with the Client Services Manager to prepare client presentations, meeting summaries, and action items.
  • Work closely with clients to handle any modifications to the application's deliverable process.
  • Organize meetings with the Product Delivery, Application, Delivery Enablement, and Client Services teams, as well as relevant subject matter experts, when required.
  • Work with Client Service Manager to understand “why” and “how” projects are identified, initiated, executed to provide client value and facilitate your learning and career growth.
  • Execute final internal Application Testing prior to client verification.
  • Remain up to date on all active projects, including general statuses, next steps and future client needs.
  • Resolve client inquiries or route to appropriate team for resolution and ensure appropriate client communication to close the issues.
  • Apply a systematic method to analyze and resolve problems; lead issue resolution and implement solutions.

Requirements

  • Bachelor’s degree in Health Care or Business
  • 2-5 years of experience in Pharmaceuticals (ideally working for a Market Access Agency)
  • Expertise in Medical, Legal, Regulatory (MLR) review systems and approval processes
  • Working knowledge of pharmaceutical marketplace, brands, and data inputs
  • Working knowledge of Market Access
  • Project Management Software, Figma or other design software
Benefits
  • Health insurance
  • Retirement savings benefits
  • Life insurance
  • Disability benefits
  • Parental leave
  • Paid time off for sick leave and vacation
  • Discretionary annual bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementapplication testingcontent developmentproblem analysisissue resolutionclient communicationMLR review systemspharmaceutical marketplace knowledgeMarket Access knowledge
Soft Skills
coordinationclient relationsorganizational skillscommunicationteam collaborationpresentation skillsadaptability
Certifications
Bachelor’s degree in Health CareBachelor’s degree in Business