SVP Integrated Client Delivery

Precision Medicine Group

SVP overseeing Engagement Solutions managing a multi-disciplinary team. Leading customer experience, strategy, and operational transformation in healthcare agency context.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesLead💰 $254,900 - $382,300 per yearWebsite

About the role

Key responsibilities & impact

Responsible for leading and developing a multi-disciplinary team in the creation, growth and execution of a multitude of capabilities and service offerings.
Responsible for overseeing the strategic aspect of the customer’s relationship with the company, specifically focused on the customer experience
Focuses on the methods and approaches used to interact with the customer including social media, the company’s website, telecommunications helpline and related support processes and “market presence.”
Interjects a “customer advocacy perspective” in the design and marketing of the company’s products and services.
Provides guidance using best-in-class knowledge of strategy, business insights and personnel development.
Coaches and develops executive team members to grow company strategy and talent.
Diagnoses and recognizes issues impacting the organization.
Influences leadership to deliver strategic business goals and objectives with a planned approach, on time and on target.
Creates and communicate technical/scientific vision and strategy for all solution areas in a professional services environment.
Responsible for transformational change but also championing innovation across the organization.
Provides strategic framework for the creation, positioning, branding, pricing and marketing of innovation opportunities.
Cultivates a creative environment for the organization and disseminates innovative ideas throughout the organization.
Delivers operating profit goals assigned to new product innovation.
Apply AI and machine learning to elevate customer and employee experiences across digital touchpoints.
Champion the integration of AI technologies—such as predictive analytics and automation—into experience strategies to enhance engagement, satisfaction, and operational efficiency
Lead global expansion initiatives by aligning regional experience strategies with enterprise goals, ensuring seamless integration across markets and cultures.
Responsibility may include direct/indirect revenue, sales and growth for the solution area.
Promote and adhere to Precision AQ’s workplace values known as Precision Principles (Client Service, Purpose, Accountability, Mutual Respect and Collaboration)

Requirements

What you’ll need

Bachelor’s degree
Executive-level experience working in healthcare and/or healthcare agency
Extensive experience working with digital, interactive and data-driven technologies to deliver engaging brand experiences across the brand life cycle
Proven track-record for shaping and developing high-performing teams and organizations
Proven ability to integrate AI-driven insights into experience design, personalization strategies, and operational workflows to drive engagement, satisfaction, and business outcomes.
Experience leading multiple creative, digital, or production-focused shared services departments in a matrixed or agency environment.
Demonstrated ability to modernize operational models, drive efficiency, and elevate delivery standards across multi-disciplinary teams.

Benefits

Comp & perks

Health insurance
retirement savings benefits
life insurance
disability benefits
parental leave
paid time off for sick leave and vacation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AImachine learningpredictive analyticsautomationdigital technologiesdata-driven technologiesexperience designpersonalization strategiesoperational workflowsbranding

Soft Skills

leadershipcoachingcustomer advocacystrategic thinkingcreativitycommunicationteam developmentproblem-solvinginfluencingcollaboration

Certifications

Bachelor's degree