Precision Medicine Group

Software Support Specialist I

Precision Medicine Group

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

MacOS

About the role

  • Serve as the first point of contact for internal end-users, delivering exceptional customer service.
  • Monitor and manage incoming support requests through the ticketing system.
  • Troubleshoot basic software issues and provide clear, timely solutions.
  • Escalate complex issues to senior team members or other departments as needed.
  • Document all interactions and resolutions accurately within the ticketing system.
  • Collaborate with team members to identify recurring issues and suggest improvements.
  • Maintain a positive and professional attitude while assisting users.

Requirements

  • Bachelors in computer science, Information Systems, or related field
  • 1-2 years of experience in a help desk or technical support environment
  • Knowledge of common operating systems (Windows, macOS) and productivity tools
Benefits
  • Exceptional customer service
  • Collaboration with team members
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingticketing systemsoftware issuesoperating systemsWindowsmacOS
Soft Skills
customer servicecollaborationproblem-solvingcommunicationprofessional attitude
Certifications
Bachelors in computer scienceBachelors in Information Systems