Software Support Specialist I

Precision Medicine Group

Software Support Specialist I providing first-line support for internal end-users. Joining technology support team to address technical issues with ERP system and enhancing user satisfaction.

Posted 4/15/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Serve as the first point of contact for internal end-users, delivering exceptional customer service.
Monitor and manage incoming support requests through the ticketing system.
Troubleshoot basic software issues and provide clear, timely solutions.
Escalate complex issues to senior team members or other departments as needed.
Document all interactions and resolutions accurately within the ticketing system.
Collaborate with team members to identify recurring issues and suggest improvements.
Maintain a positive and professional attitude while assisting users.

Requirements

What you’ll need

Bachelors in computer science, Information Systems, or related field
1-2 years of experience in a help desk or technical support environment
Knowledge of common operating systems (Windows, macOS) and productivity tools

Benefits

Comp & perks

Exceptional customer service
Collaboration with team members

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingticketing systemsoftware issuesoperating systemsWindowsmacOS

Soft Skills

customer servicecollaborationproblem-solvingcommunicationprofessional attitude

Certifications

Bachelors in computer scienceBachelors in Information Systems