Customer Support

• Creates and maintains the project timeline in MS Project or similar system.
• Schedules internal and external meetings, assists with preparing and circulating agendas, takes meeting minutes.
• Maintains study milestone dates, updating study contact lists, maintaining enrolment projections as needed.
• Prepares, assigns, and documents study-specific training in appropriate systems.
• Establishes a study-level Share Point site or similar shared working space.
• Creates project-specific email boxes and maintains appropriate access to study team members.
• Manages user access to study systems by submitting user requests to the HelpDesk or similar.
• Orders study supplies and addresses queries on study supplies.
• Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader.

Project Support Specialist

Team Leader – Customer Service

Customer Care Process Excellence Manager

Bilingual Customer Support, Polish/English – Music Streaming

Customer Experience Specialist, Polish, English Speaker