Customer Support

• Creates and maintains the project timeline in MS Project or similar system.
• Schedules internal and external meetings, assists with preparing and circulating agendas, takes meeting minutes.
• Performs an array of activities in the Clinical Trial Management System (CTMS).
• Prepares, assigns, and documents study-specific training.
• Establishes a study-level Share Point site or similar shared working space.
• Creates project-specific email boxes and maintains appropriate access to study team members.
• Manages user access to study systems.
• Orders study supplies and addresses queries on study supplies.
• Collects, collates and prepares study binders and ensures shipping to the proper locations.
• Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader.
• Sends communications to study sites, investigators and others, as directed by the Project Manager, Clinical Trial Manager or other Project Leadership.
• May support the distribution and tracking of IND Safety Reports/SUSARS/CIOMS according to the procedures defined by the study team.
• May support the translation process of site level documents.
• May act as point of contact for project-related requests for team members, Sponsors, and third party vendors.
• Supports the preparation, distribution, and the reconciliation of study material during applicable phases of the study.
• May support team leaders with the production of various study reports and updates.
• Performs other duties as assigned by the Project Manager, Clinical Trial Manager or other Project Leadership.

Project Support Specialist

Project Support Specialist

Customer Service Assistant

Senior Support Specialist – Enterprise Systems