Director of Customer Success
Precision eControl
full-time
Posted on:
Location Type: Office
Location: Cincinnati • Ohio • United States
Visit company websiteExplore more
Salary
💰 $145,000 - $165,000 per year
Job Level
About the role
- Lead, mentor, and scale the Customer Success team
- Own and oversee the strategic health of key customer segments
- Serve as a trusted advisor to customer leadership teams
- Develop, refine, and operationalize Customer Success strategies
- Lead data-driven decision making by defining, analyzing, and evolving customer health metrics
- Serve as the senior escalation point for complex or high-impact customer needs
- Continuously optimize the customer journey
- Drive cross-functional collaboration across Product, Sales, and Marketing
- Ensure seamless coordination across internal teams and external partners
Requirements
- Bachelor's degree in related discipline or combination of equivalent education and experience
- 7 - 10 years of experience in similar field
- 5+ years' experience in account management, customer success or related field
Benefits
- medical
- dental
- vision
- FSA
- life and disability coverage
- paid maternity & parental leave
- family building resources
- identity theft protection
- a 401(k) plan
- paid sick, personal and vacation time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipmentoringstrategic thinkingdata-driven decision makingcustomer advocacycross-functional collaborationproblem-solvingcustomer journey optimizationcommunicationrelationship management
Certifications
Bachelor's degree