Director of Customer Success

Precision eControl

Director of Customer Success at Precision eControl shaping vision, strategy, and operational frameworks for customer satisfaction and growth. Leading a team to ensure exceptional outcomes across customer lifecycle.

Posted 4/16/2026full-timeCincinnati • Ohio • 🇺🇸 United StatesLead💰 $145,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, mentor, and scale the Customer Success team
Own and oversee the strategic health of key customer segments
Serve as a trusted advisor to customer leadership teams
Develop, refine, and operationalize Customer Success strategies
Lead data-driven decision making by defining, analyzing, and evolving customer health metrics
Serve as the senior escalation point for complex or high-impact customer needs
Continuously optimize the customer journey
Drive cross-functional collaboration across Product, Sales, and Marketing
Ensure seamless coordination across internal teams and external partners

Requirements

What you’ll need

Bachelor's degree in related discipline or combination of equivalent education and experience
7 - 10 years of experience in similar field
5+ years' experience in account management, customer success or related field

Benefits

Comp & perks

medical
dental
vision
FSA
life and disability coverage
paid maternity & parental leave
family building resources
identity theft protection
a 401(k) plan
paid sick, personal and vacation time

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipmentoringstrategic thinkingdata-driven decision makingcustomer advocacycross-functional collaborationproblem-solvingcustomer journey optimizationcommunicationrelationship management

Certifications

Bachelor's degree