Technical Support Analyst

Precision Drilling

Technical Support Analyst providing advanced support to ensure reliable IT environment for end users. Managing support requests and enhancing user satisfaction through effective communication and troubleshooting.

Posted 4/15/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Manage and resolve technical support requests and incidents, providing advanced troubleshooting across hardware, desktop applications, and IT systems
Deliver strong end ‑ user support for applications such as Microsoft Office, SAP, VPN, Adobe, and account access while meeting SLA requirements
Analyze, prioritize, escalate, and document tickets accurately within the ticketing system to ensure timely resolution and clear communication
Maintain IT asset inventory, prepare hardware for recycling in compliance with data protection standards, and support process improvements
Provide professional, customer ‑ focused service while maintaining assigned shift coverage, punctuality, and reliable daily operations

Requirements

What you’ll need

Post ‑ secondary education in an IT ‑ related discipline with 2–4 years of experience in a collaborative IT Service Desk environment; A+, HDI, or Desktop/Laptop certifications are an asset
Solid knowledge of IT systems, hardware, and software, including Windows and macOS configuration and support
Experience supporting end users with Microsoft Office, productivity tools, networking concepts (VPNs, Wi ‑ Fi, IP), and remote support platforms
Effective communication, customer service, and problem ‑ solving skills, with the ability to document accurately and escalate complex issues when required
Highly organized and adaptable, able to prioritize tasks, learn innovative technologies, lift equipment up to 30 lbs., and travel to sites as needed

Benefits

Comp & perks

Competitive benefits
Generous time off
Continuous training and development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingIT systems supportWindows configurationmacOS configurationnetworking conceptsremote supportticketing system managementdata protection compliancehardware preparationprocess improvement

Soft Skills

customer serviceeffective communicationproblem solvingorganizationadaptabilitytask prioritizationcollaborationpunctualityreliabilitydocumentation

Certifications

A+HDIDesktop certificationLaptop certification