Precision Drilling

Technical Support Analyst

Precision Drilling

full-time

Posted on:

Location Type: Office

Location: Houston • Texas • United States

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Tech Stack

MacOS

About the role

  • Manage and resolve technical support requests and incidents, providing advanced troubleshooting across hardware, desktop applications, and IT systems
  • Deliver strong end ‑ user support for applications such as Microsoft Office, SAP, VPN, Adobe, and account access while meeting SLA requirements
  • Analyze, prioritize, escalate, and document tickets accurately within the ticketing system to ensure timely resolution and clear communication
  • Maintain IT asset inventory, prepare hardware for recycling in compliance with data protection standards, and support process improvements
  • Provide professional, customer ‑ focused service while maintaining assigned shift coverage, punctuality, and reliable daily operations

Requirements

  • Post ‑ secondary education in an IT ‑ related discipline with 2–4 years of experience in a collaborative IT Service Desk environment; A+, HDI, or Desktop/Laptop certifications are an asset
  • Solid knowledge of IT systems, hardware, and software, including Windows and macOS configuration and support
  • Experience supporting end users with Microsoft Office, productivity tools, networking concepts (VPNs, Wi ‑ Fi, IP), and remote support platforms
  • Effective communication, customer service, and problem ‑ solving skills, with the ability to document accurately and escalate complex issues when required
  • Highly organized and adaptable, able to prioritize tasks, learn innovative technologies, lift equipment up to 30 lbs., and travel to sites as needed
Benefits
  • Competitive benefits
  • Generous time off
  • Continuous training and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingIT systems supportWindows configurationmacOS configurationnetworking conceptsremote supportticketing system managementdata protection compliancehardware preparationprocess improvement
Soft Skills
customer serviceeffective communicationproblem solvingorganizationadaptabilitytask prioritizationcollaborationpunctualityreliabilitydocumentation
Certifications
A+HDIDesktop certificationLaptop certification