Precision Drilling

Support Engineer

• Manage and resolve technical support requests and incidents, providing advanced troubleshooting across hardware, desktop applications, and IT systems
• Deliver strong end ‑ user support for applications such as Microsoft Office, SAP, VPN, Adobe, and account access while meeting SLA requirements
• Analyze, prioritize, escalate, and document tickets accurately within the ticketing system to ensure timely resolution and clear communication
• Maintain IT asset inventory, prepare hardware for recycling in compliance with data protection standards, and support process improvements
• Provide professional, customer ‑ focused service while maintaining assigned shift coverage, punctuality, and reliable daily operations

Technical Support Analyst