Precinmac

Customer Service Specialist

Precinmac

full-time

Posted on:

Location Type: Office

Location: South Paris • Maine • United States

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Tech Stack

ERP

About the role

  • Attend/facilitate daily Customer Focus meeting
  • Retrieve, acknowledge, and maintain orders via customer portals
  • Communicate relevant customer activities to the Director of Customer Service
  • Enter/review/manage customer PO’s, establish sales orders in MMPCo ERP system, and be able to identify discrepancies
  • Ensure timely and accurate responses/inquiries to customers both external and internal
  • Expedite orders when needed
  • Attend/facilitate/prepare respective customer conference or and Microsoft Teams meetings
  • Monitor inventory of customer supplied material
  • Handle RMA procedures
  • Support MMPCo’s external Sales Team
  • Serve as back up to Customer Service Specialist and Quote Facilitator
  • Able to develop knowledge base of customers and parts
  • Support New Product Introductions
  • Support Hoppe, Major Tool, Viper Northwest, and Shields Manufacturing as required or requested
  • Attend and facilitate respective customer on site visits
  • Retrieving RFQ’s from customer portals, establish opportunities and estimates, new customer set-up (back up to the SM-Med Quote Coordinator)
  • Back up to the SM-Med Quote Coordinator for daily internal quote review meeting and intercompany quote review meeting
  • Engage collaboration with Engineering Dept and Sales for quote activities and follow through
  • Collaborate with Shields, Viper, and Major Tool estimating teams for intercompany quote activities and follow through if required
  • Maintain Quote Tracker and distribute metrics as back up to Quote Coordinator
  • Report win/loss rate and relevant details of quote loss/no quotes (to be developed)
  • Support Director Customer Service President/CEO as requested
  • Distribute Customer survey/compile results
  • Other as duties as needed

Requirements

  • Prior customer focus/service experience, preferred
  • Proven ability to demonstrate leadership skills
  • Have strong multi-tasking capabilities, and the ability to stay highly organized with a focus on the details
  • The ability to communicate clear, accurate information, to both external and internal customers
  • Display self-control, constant professionalism, and the ability to handle stress and stressful situations with confidence and integrity
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MMPCo ERP systemorder managementRMA procedurescustomer PO managementquote activitiesinventory monitoringcustomer set-upnew product introductionsmetrics distributioncustomer survey compilation
Soft Skills
customer focusleadershipmulti-taskingorganizational skillsattention to detailcommunicationprofessionalismstress managementself-controlintegrity