IT Support Specialist, Tier I

Praxis

IT Support Specialist providing user support and troubleshooting technical issues at Praxis Precision Medicines. Focusing on Microsoft 365 applications and collaboration tools in a remote environment.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the first line of support for user technical issues across hardware, software, and collaboration tools.
Troubleshoot and resolve problems involving Microsoft 365 Business applications, including Outlook, Teams, SharePoint, and OneDrive.
Assist with basic configuration, user provisioning, and license management in Microsoft Entra, Defender, and SharePoint environments.
Maintain and update IT documentation including procedures, system configurations, and knowledge base articles.
Provide user support and training for productivity and collaboration tools such as Adobe Acrobat, Jira, Confluence, Zoom, and Microsoft Teams.
Coordinate with vendors and third-party support as necessary to resolve technical issues.
Monitor IT support queues, escalate complex incidents appropriately, and follow up to ensure resolution.
Assist in onboarding and offboarding activities including account setup, access permissions, and hardware provisioning.
Contribute to continuous improvement of IT service processes and user experience.

Requirements

What you’ll need

Associate’s degree or equivalent experience in Information Technology, Computer Science, or related field.
2+ years of experience in an IT support/helpdesk role, preferably in a remote or hybrid business environment.
Strong knowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint, Entra, Defender).
Familiarity with Jira Service Management, Confluence, Adobe tools, and Zoom is preferred.
Ability to diagnose and resolve technical issues effectively and efficiently.
Excellent interpersonal and communication skills; customer-first attitude.
Detail-oriented with good documentation habits and time management.
Ability to work both independently and collaboratively in a fast-paced environment.
Preferred experience working in a regulated industry environment.
Availability in EST/EDT timezone.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Praxis Website LinkedIn All Job Openings 11 - 50 employees Founded 2002 🧬 Biotechnology ⚕️ Healthcare Insurance 🔬 Science Biotechnology
Healthcare Insurance
Science Praxis is a company dedicated to connecting patients with meaningful clinical trial opportunities. With a focus on creating customized recruitment programs, Praxis utilizes a variety of specialized tools and extensive experience across various therapeutic areas to ensure they reach the right patients worldwide. Established in 2002, the company emphasizes the importance of patient engagement and utilizes sophisticated data insights to enhance the patient journey in clinical research. IT Support Specialist, Tier I Job not on LinkedIn 🔥 1 minute ago 🇺🇸 United States – Remote 💵 $55k - $75k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first line of support for user technical issues across hardware, software, and collaboration tools.
Troubleshoot and resolve problems involving Microsoft 365 Business applications, including Outlook, Teams, SharePoint, and OneDrive.
Assist with basic configuration, user provisioning, and license management in Microsoft Entra, Defender, and SharePoint environments.
Maintain and update IT documentation including procedures, system configurations, and knowledge base articles.
Provide user support and training for productivity and collaboration tools such as Adobe Acrobat, Jira, Confluence, Zoom, and Microsoft Teams.
Coordinate with vendors and third-party support as necessary to resolve technical issues.
Monitor IT support queues, escalate complex incidents appropriately, and follow up to ensure resolution.
Assist in onboarding and offboarding activities including account setup, access permissions, and hardware provisioning.
Contribute to continuous improvement of IT service processes and user experience. 🎯 Requirements
Associate’s degree or equivalent experience in Information Technology, Computer Science, or related field.
2+ years of experience in an IT support/helpdesk role, preferably in a remote or hybrid business environment.
Strong knowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint, Entra, Defender).
Familiarity with Jira Service Management, Confluence, Adobe tools, and Zoom is preferred.
Ability to diagnose and resolve technical issues effectively and efficiently.
Excellent interpersonal and communication skills; customer-first attitude.
Detail-oriented with good documentation habits and time management.
Ability to work both independently and collaboratively in a fast-paced environment.
Preferred experience working in a regulated industry environment.
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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinguser provisioninglicense managementconfigurationtechnical supportdocumentationincident escalationaccount setupaccess permissionscontinuous improvement

Soft Skills

interpersonal skillscommunication skillscustomer-first attitudedetail-orientedtime managementindependent workcollaborative workproblem-solvingadaptabilitycustomer service

Certifications

Associate’s degree in Information TechnologyAssociate’s degree in Computer Science