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About the role
Key responsibilities & impact- Serve as the go-to escalation point for Level 2 IT issues from our internal Helpdesk
- Troubleshoot and resolve complex problems across Microsoft 365, collaboration tools, and endpoint devices
- Support onboarding and offboarding workflows for employees, consultants, and contractors
- Administer user access and authentication across Microsoft Entra ID and SaaS platforms
- Manage SSO, MFA, password managers (1Password), certificates, and guest access
- Handle admin consent requests and configure access for contractors and temporary roles
- Administer permissions for SharePoint, DocuSign, Zoom AI, Atlassian, and other SaaS tools
- Conduct periodic license reviews and audits across enterprise applications
- Oversee laptop shipping, imaging, and inventory tracking in Jira
- Manage conference room AV systems and recordings for company-wide meetings as needed to support vendors
- Respond to security-related alerts and support access to secure systems and VPNs
- Partner with vendors and internal teams to manage OEM support and renewals
- Maintain IT knowledge base in Confluence and refine workflows
- Proactively identify and implement improvements to enhance support quality and user experience
Requirements
What you’ll need- Bachelor’s degree in IT, Computer Science, or related field—or equivalent hands-on experience
- 5+ years in Tier II support, service desk, or IT operations roles
- Strong experience with Microsoft 365, Entra ID, N-Central and identity/access systems
- Familiarity with Jira Service Management and Confluence is a plus
- Comfortable supporting SaaS platforms and collaboration tools
- Exceptional troubleshooting, documentation, and communication skills
- A proactive, collaborative mindset with the ability to operate independently
- Flexibility for occasional after-hours or on-call support
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Praxis Website LinkedIn All Job Openings 11 - 50 employees Founded 2002 🧬 Biotechnology ⚕️ Healthcare Insurance 🔬 Science Biotechnology
- Healthcare Insurance
- Science Praxis is a company dedicated to connecting patients with meaningful clinical trial opportunities. With a focus on creating customized recruitment programs, Praxis utilizes a variety of specialized tools and extensive experience across various therapeutic areas to ensure they reach the right patients worldwide. Established in 2002, the company emphasizes the importance of patient engagement and utilizes sophisticated data insights to enhance the patient journey in clinical research. IT Support Specialist, Tier II Job not on LinkedIn 🔥 2 minutes ago 🇺🇸 United States – Remote 💵 $68k - $88k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as the go-to escalation point for Level 2 IT issues from our internal Helpdesk
- Troubleshoot and resolve complex problems across Microsoft 365, collaboration tools, and endpoint devices
- Support onboarding and offboarding workflows for employees, consultants, and contractors
- Administer user access and authentication across Microsoft Entra ID and SaaS platforms
- Manage SSO, MFA, password managers (1Password), certificates, and guest access
- Handle admin consent requests and configure access for contractors and temporary roles
- Administer permissions for SharePoint, DocuSign, Zoom AI, Atlassian, and other SaaS tools
- Conduct periodic license reviews and audits across enterprise applications
- Oversee laptop shipping, imaging, and inventory tracking in Jira
- Manage conference room AV systems and recordings for company-wide meetings as needed to support vendors
- Respond to security-related alerts and support access to secure systems and VPNs
- Partner with vendors and internal teams to manage OEM support and renewals
- Maintain IT knowledge base in Confluence and refine workflows
- Proactively identify and implement improvements to enhance support quality and user experience 🎯 Requirements
- Bachelor’s degree in IT, Computer Science, or related field—or equivalent hands-on experience
- 5+ years in Tier II support, service desk, or IT operations roles
- Strong experience with Microsoft 365, Entra ID, N-Central and identity/access systems
- Familiarity with Jira Service Management and Confluence is a plus
- Comfortable supporting SaaS platforms and collaboration tools
- Exceptional troubleshooting, documentation, and communication skills
- A proactive, collaborative mindset with the ability to operate independently
- Flexibility for occasional after-hours or on-call support Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Enterprise Architect 🔥 58 minutes ago LMI 1001 - 5000 🤖 Artificial Intelligence ⚕️ Healthcare Insurance 🏛️ Government Website LinkedIn All Job Openings Senior Architect leading the enterprise architecture for the F-35 LogIT program at LMI. Ensuring alignment of data sources and overseeing architectural deliverables for complex integration patterns. 🇺🇸 United States – Remote 💵 $122.3k - $211.3k / year ⏰ Full Time 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor IT Engineering Manager 🔥 1 hour ago DroneDeploy 201 - 500 🚀 Aerospace Website LinkedIn All Job Openings Manager of IT Engineering leading the IT function keeping the distributed workforce productive at DroneDeploy. Overseeing core IT operations and driving improvements in service quality and automation. 🇺🇸 United States – Remote 💰 Series F on 2021-01 ⏰ Full Time 🟠 Senior 🔴 Lead 💻 IT Support 🦅 H1B Visa Sponsor IT Manager 🔥 3 hours ago Strategic Education, Inc 5001 - 10000 📚 Education 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings IT Manager leading team in designing and delivering conversational AI chatbot solutions at SEI. Overseeing technical direction, budgeting, and mentoring technical staff to drive innovation. 🇺🇸 United States – Remote 💵 $106.5k - $159.8k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Senior Help Desk Technician 🔥 6 hours ago Marathon Health 1001 - 5000 🤝 B2B 🧘 Wellness Website LinkedIn All Job Openings Senior Help Desk Technician providing advanced technical support for hardware and software in a healthcare environment. Collaborating with teams to resolve complex technical issues and maintain service levels. 🇺🇸 United States – Remote 💵 $30 - $35 / hour 💰 Private Equity Round - Marathon Health on 2019-10 ⏰ Full Time 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor IT Manager II – Network Infrastructure, Operations 🔥 7 hours ago TruStage 1001 - 5000 💸 Finance 💳 Fintech Website LinkedIn All Job Openings IT Manager II leading network infrastructure and operations for TruStage. Responsible for team management, strategy execution, and infrastructure improvements. 🇺🇸 United States – Remote 💵 $125.1k - $187.7k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
troubleshootinguser access administrationauthentication managementSSOMFAlicense reviewsendpoint device managementsecurity alert responseIT operationsservice desk support
Soft Skills
communicationdocumentationcollaborationproactive mindsetindependent operationflexibilityproblem-solvingcustomer serviceteamworkattention to detail
Certifications
Bachelor’s degree in ITBachelor’s degree in Computer ScienceIT-related certifications