Praktika.ai

Technical Recruiter

• 6 months maternity cover Senior Technical Recruiter role
• Focus on tech recruiting, primarily in Europe, and willing to coordinate other functions (Marketing, Customer Support)
• End-to-end technical recruitment from sourcing to offer
• Coordinate recruitment processes for all functions (Engineering, Product, Marketing, Customer Support)
• Improve and develop internal recruitment processes
• Draft job descriptions, source and pre-vet candidates
• Coordinate entire interview process including test tasks and offers
• Assess technical candidates' deliverables and technical acumen
• Pitch Praktika as a company and product to candidates
• Coordinate recruitment agencies to achieve high yielding results

Senior Technical Recruiter

User Researcher

• Engage directly with premium users via support tickets, community channels (Discord), and async follow-ups
• Monitor conversations for patterns, frustrations, drop-offs, and language that signals deeper UX issues
• Combine direct interaction with qualitative data to map out friction points
• Use app logs, error reports, and AI responses to understand root causes
• Partner with product and engineering to close the loop on usability issues, bugs, and confusing flows
• Define and prioritize product opportunities based on frequency, severity, and user impact
• Deliver high-touch, fast-response support to ~100 premium customers per week via email, chat, and video
• Personally cover the support channel in Discord and troubleshoot user issues using app logs
• Own and improve CSAT and track sentiment, time to resolution, and issue recurrence
• Document learnings in usable formats for product, AI, and design teams

Senior Technical Recruiter

UX Researcher / Premium CX Lead