Onboarding Specialist

• Complete/Pass Pace Certification Exam
• Lead and execute onboarding projects
• Delivery online training to new and existing clients in a 1:1 & group training setting
• Teach continuing education courses at TopsFest
• Create curriculum: training documentation & videos
• Access client data & offer recommendations for better workflows
• Monitor NPS & CSAT scores outreach to customers to prevent churn
• Cross sell integrated services
• Present TopsOrtho curriculum in webinars
• Escalate Feature Requests as needed
• Collaborate with cross functional Tops teams for new training, webinar content
• Train new Tops team members for software proficiency
• Lead & mentor team members
• Work with leaders to evaluate & improve onboarding workflows for efficiency & customer experience improvements
• On occasion, a willingness to travel to tradeshows, events, or on-site customer onboarding

Onboarding Specialist

Onboarding Specialist

Implementations Onboarding Manager

Customer Onboarding Manager

Onboarding Coordinator

Onboarding Specialist II