Own the end-to-end strategy for migrating customers from legacy, server-based platforms to modern cloud solutions
Define the long-term migration vision aligned to company growth, retention, and platform modernization goals
Establish migration principles that prioritize customer experience, data integrity, security, and operational continuity
Partner with executive leadership to align migration strategy with portfolio roadmaps and revenue objectives
Design and continuously optimize the full customer migration journey—from awareness and exploration through go-live and post-migration adoption
Ensure migrations feel effortless, predictable, and confidence-building for customers
Advocate for customer experience in tradeoff decisions across product, engineering, and go-to-market teams
Partner with Product and Engineering to define and deliver migration tooling, including: Data extraction, transformation, and loading (ETL) validation, monitoring, rollback, and auditability readiness scoring and go-live orchestration

Requirements

10–15+ years in SaaS, platform, or enterprise software environments
Proven experience leading large-scale customer migrations (legacy → cloud, on-prem → SaaS, major platform transitions)
Strong product mindset with the ability to partner deeply with Product and Engineering
Experience operating in regulated or data-sensitive industries (healthcare strongly preferred)
Exceptional cross-functional leadership and executive communication skills
Systems thinker comfortable building programs from zero and scaling them
Data-driven decision maker with a strong grasp of operational and customer metrics

Benefits

Comprehensive health, dental, and vision coverage options
Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing
Flexible paid time off, sick time, and 10 company-paid holidays
401(k) plan with company match to help you build your future
Culture Committee driving initiatives that spark connection, fun, and belonging
A workplace powered by innovation, collaboration, and energy every day

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud solutionsdata extractiondata transformationdata loadingETL validationmigration toolingoperational metricscustomer metrics

Soft Skills

cross-functional leadershipexecutive communicationproduct mindsetsystems thinkingdata-driven decision makingcustomer experience advocacy