PracticeTek

Director of RCM Services

PracticeTek

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Lead

About the role

  • The Director of RCM Client Success will oversee day-to-day client service delivery for a growing, retail-focused healthcare RCM organization.
  • This role is responsible for managing internal teams and external partnerships (including offshore resources) to ensure operational excellence and client satisfaction.
  • PracticeTek requires an innovative leader who drives continuous process improvement and efficiency, while ensuring compliance with industry regulations and improving KPIs.
  • The ideal candidate brings a strong background in revenue cycle leadership, with a focused customer retention strategy, management of global partner processes, work product driving measurable performance improvements, streamlining processes, and supporting scalable growth.
  • This hands-on leader will play a key role in implementing best practices, employee mentorship and execute strategic initiatives.
  • Career Opportunity: An ideal candidate has 10+ years of revenue cycle experience with 6+ years of progressive experience in revenue cycle management and client success and 6+ years of partnering with global team members.
  • Adept at leading cross-functional teams, driving operational performance, and building long-term client relationships.
  • Proven success in aligning RCM operations and implementation teams with strategic goals, optimizing workflow efficiencies, and mentoring high-performing teams.
  • Passionate about delivering client value through data-driven insights, scalable process improvements, and collaborative leadership
  • Job Duties: Provide leadership and direction to the RCM production operations team including onboarding, clearinghouse vendor relationships, billing, posting and AR follow up, both internal and offshore
  • Ensure RCM vendor performance, including offshore vendor(s), including monitoring contractual commitments, RCM KPI performance and remediation of issues
  • Identify, develop, and execute strategies to improve key RCM KPIs such as denial rates, aging AR, net collection rate and client satisfaction/NPS
  • Collaborate with vendors and internal teams to drive the adoption of new technologies and best practices across all RCM functions
  • Develop and execute on a roadmap of continuous improvement in revenue cycle processes, addressing gaps in operations and improving efficiency
  • Optimize financial performance for clients and align with the company’s goals
  • Track, analyze and report on key RCM metrics to executive leadership, identifying trends and making data-driven recommendations to improve performance
  • Ensure all RCM activities adhere to federal, state and industry regulations including HIPAA and other patient confidentiality laws in collaboration with the RCM Quality Assurance Director including maintaining audit processes to identify and mitigate risks

Requirements

  • Bachelor’s degree
  • 10+ years background in revenue cycle management
  • 6+ years management experience supervising direct employees including large-scale operations
  • Previous experience managing offshore vendors and third parties
  • Demonstrated ability in managing projects with multi-disciplinary teams, with exceptional relationship-building skills
  • Means to prioritize and adapt to a fast-paced environment and changing priorities based on organization growth/need
  • Ability to effectively speak with providers, vendors and employees, and all level of staff within the company
  • Practical work experience desired in client relations, implementation and support, process planning and improvement
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Strong work ethic, well-spoken, compelling and professional