AVP – Agency Management
PRA Group (Nasdaq: PRAA)
full-time
Posted on:
Location Type: Office
Location: Norfolk • North Carolina, Virginia • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Manage PRA’s relationships with Third-Party Debt Collection Agencies, including sourcing, onboarding, and ongoing management
- Perform responsibilities of a Vendor Relationship Owner per PRA policy
- Manage agency performance to meet or exceed collection targets and develop/maintain Agency Performance and Control Reporting
- Execute all first line Agency Management testing and controls and ensure compliance with applicable laws, regulations, and company policies
- Ensure proper execution of agency placement, recall, and inventory management processes
- Ensure PRA systems are updated with data, payments and notes detailing actions taken at agency partners
- Maintain strong relationships with Third-Party Risk Management (TPRM), Corporate Compliance and Corporate Audit Services (CAS)
- Use data and analysis to provide insight into business performance and recommend process and strategy improvements
- Represent PRA at industry events and maintain professionalism in interactions
- Build relationships with business stakeholders and cross-functional support teams to identify needs and deliver solutions
- Monitor and evaluate work quality, efficiency, and productivity; manage, train, and develop assigned employees
- Interview, train, appraise employees, complete performance appraisals and disciplinary actions, and resolve complaints
Requirements
- Bachelor’s degree in business or related field, or demonstrable equivalent combination of formal education, on-the-job training, and/or work experience
- 5-10 years of experience managing collections teams at a senior level
- Experience identifying improvement opportunities, designing, and building processes and systems
- Experience navigating and negotiating contracts preferred
- Advanced strategic, analytical, project management and leadership skills
- Advanced proficiency with Windows operating systems
- Intermediate proficiency in Microsoft PowerPoint, SharePoint, Word, Visio, and Excel
- Experience with project management tools desired
- Advanced ability to handle multiple projects/tasks simultaneously while meeting deadlines
- Advanced ability to anticipate and solve practical problems and resolve issues
- Advanced ability to write reports, business correspondence, procedure manuals, and process documents
- Ability to train, develop, supervise, and evaluate employees
- Must be legally authorized to work in the United States and should not require sponsorship
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vendor relationship managementdata analysisprocess improvementcontract negotiationproject managementperformance appraisalinventory managementcompliancereport writingemployee training
Soft skills
leadershipstrategic thinkinganalytical skillsproblem solvingcommunicationinterpersonal skillstime managementteam developmentconflict resolutionprofessionalism