Collections Operations Analyst – Reporting & Insights, PowerBI, SQL

PRA Group (Nasdaq: PRAA)

Collections Operations Analyst at PRA Group building dashboards and uncovering insights for collections strategy. Utilizing advanced SQL and Power BI skills to analyze performance and drive agency results.

Posted 4/30/2026full-timeNorfolk • North Carolina, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Designing and building dashboards in Power BI from scratch
Writing advanced SQL queries to extract, clean, and model data
Forecasting performance, inventory flow, and resource needs across collections portfolios
Analyzing operational trends and recommending improvements in agency performance
Partnering with senior leadership and third-party agencies on collections strategy
Automating reporting and creating scalable analytics tools
Presenting insights and training teams on new reporting tools

Requirements

What you’ll need

3+ years of experience in collections, recovery management, or related financial operations
Advanced Power BI and SQL skills—able to build dashboards and data models from scratch
Strong understanding of collections metrics, inventory flow, and performance levers
Background in agency management, workforce planning, or credit operations is a plus
Comfortable working independently and engaging with senior leadership
Detail-oriented, resourceful, and energized by process improvement and performance analytics

Benefits

Comp & perks

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law.
We are a drug free workplace.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Power BISQLdata modelingdashboard designreport automationanalytics toolsdata extractiondata cleaningperformance forecastingoperational analysis

Soft Skills

detail-orientedresourcefulprocess improvementperformance analyticsindependent workengagement with leadershiptrainingcommunicationrecommendation skillscollaboration