Customer Care Consultant

PPLSI

Customer Care Consultant responsible for answering inquiries and resolving issues through phone, email, and chat. Prioritizing customer satisfaction and maintaining accurate records.

Posted 5/21/2026full-timeAda • Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Respond to calls, emails and/or chats from members, coworkers, or other internal/external customers
Be an advocate for our customers and be an empathetic problem-solver in all customer interactions
Answering the phone, email and/or chat in a timely, welcoming, and professional manner
Obtain all information and update the membership timely and accurately
Accurately educate members on their benefits and answer member inquiries within the company guidelines
Provide all information necessary preventing the member from having to follow-up regarding the same questions and/or concerns
Maintain minimum KPI targets which include: Quality Average Talk Time, Average After Call Work, Average Non-Productive Time, Other KPIs within Customer Care.

Requirements

What you’ll need

Highschool diploma or equivalent required
1 or more years of customer service experience preferred
Prior contact center experience preferred
Strong computer knowledge
Types a minimum of 35 WPM
Innate understanding of customer service, with a strong sense for delivering superior service to customers
Ability to work in a fast-paced environment, to manage high pressure situations, and to be flexible and adaptable when a situation requires it
Demonstrates strong written and verbal communication
Strong phone etiquette and active listening skills
Ability to multi-task, prioritize and manage time effectively
Positive professional attitude and team player.

Benefits

Comp & perks

Commitment to Equal Opportunity
Strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings
Equal Opportunity Employer.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experiencecontact center experiencecomputer knowledgetyping speed 35 WPM

Soft Skills

empathetic problem-solverstrong written communicationstrong verbal communicationstrong phone etiquetteactive listening skillsmulti-taskingtime managementflexibilityadaptabilityteam player

Certifications

high school diploma or equivalent