Develop predictive and generative ML models to support acquisition, retention, personalization, and member engagement.
Fine-tune and adapt Large Language Models (LLMs) for LegalShield-specific use cases, including call transcript analysis, voice-of-customer workflows, and content generation.
Conduct experimentation, model evaluation, and rigorous validation to ensure accuracy, fairness, and business alignment.
Partner with business teams to design experiments, analyze results, and translate insights into actionable strategies.
Build and maintain infrastructure for deploying and scaling ML/ GenAI models.
Develop APIs, MCP servers and microservices to serve models across internal and external applications.
Translate prototypes into production-grade systems for business and member-facing teams.
Implement CI/CD pipelines, containerization, and orchestration (Docker, Kubernetes).
Deploy and manage ML workflow orchestration, feature stores, and model registries.
Monitor and optimize performance, drift, latency, and cloud costs.
Ensure compliance with SOC2, HIPAA, GDPR, and other data privacy/security standards.
Develop internal AI tools that improve productivity and deliver measurable cost savings.
Develop external, member-facing AI-powered applications that create new value and enhance customer experience.
Build reusable platforms and tools that accelerate AI/ML adoption across LegalShield.
Requirements
Advanced degree in Data Science, Statistics, Computer Science, or a related field (or equivalent practical experience).
7+ years’ experience in software engineering, Machine Learning, or Applied Data Science (Python preferred; APIs, microservices, distributed systems).
Proven ability to take AI/ML solutions from prototype to production and scale adoption across teams.
Hands-on experience with Large Language Models (LLMs) and retrieval-augmented generation (RAG) pipelines, LLM Fine-tuning and training.
Familiarity with ML infrastructure: feature stores, model registries, or workflow orchestration tools.
Experience with CI/CD, Docker, Kubernetes, and cloud platforms (AWS, GCP, or Azure).
Understanding of compliance and data privacy standards, and ability to apply them in AI systems.
Proven track record of deploying and operating ML/AI systems in production.
Benefits
Commitment to Equal Opportunity
Equal Opportunity Employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Machine LearningLarge Language ModelsAPIsmicroservicesCI/CDDockerKubernetesdata analysismodel evaluationfeature stores