Customer Service Specialist, Italian
PPG
full-time
Posted on:
Location Type: Hybrid
Location: Gdynia • Poland
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Job Level
About the role
- Act as the first point of contact for customers (via email and phone)
- Enter and monitor orders and manage the entire process
- Ensure the highest level of customer service – daily follow-ups and clear communication
- Coordinate activities between the sales department, customers, procurement, factory, and pricing
- Handle invoices: corrections, issuing credit and debit notes, and processing non-technical complaints
- Monitor delivery processes and cooperate with the warehouse and transport company
- Control stock levels and collaborate with procurement and the factory
Requirements
- Fluent in English and Italian
- Minimum 1 year of experience in a similar customer service role
- Excellent organizational, communication, and interpersonal skills
- Willingness to work in an international environment and across different cultures
- Quick learner with strong problem-solving skills
- Knowledge of SAP is an additional advantage
- Previous experience in customer service is highly desirable
Benefits
- Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder managementinvoice processingstock controlproblem-solvingSAP
Soft Skills
organizational skillscommunication skillsinterpersonal skillsadaptabilityquick learner