Site IT Support, EMEA Shops
PPG
full-time
Posted on:
Location Type: Hybrid
Location: Wrocław • Poland
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About the role
- Lead and oversee a distributed team of 2nd Line IT Support specialists
- Ensure consistent IT support delivery and coordinate activities across locations
- Serve as the key escalation point for technical and operational issues
- Supervise and coordinate workload and coverage of business-critical support
- Conduct regular team meetings and knowledge-sharing sessions
- Track and report on team performance and ticket resolution metrics
- Drive standardization of support processes and documentation
Requirements
- Strong technical knowledge in IT support
- Excellent leadership and organizational skills
- Communication skills for coordinating across sites
- Experience with IT support processes and standards
- Familiarity with global IT standards and compliance requirements
- Ability to work with multiple teams and locations
Benefits
- Employee benefits programs designed to support health and well-being of employees
- Any insurance coverages and benefits will be in accordance with terms and conditions of applicable plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supporttechnical knowledgesupport processesticket resolution metrics
Soft Skills
leadershiporganizational skillscommunication skills