Technical Service Site Manager – Automotive Coatings
PPG
full-time
Posted on:
Location Type: Office
Location: San Antonio • Texas • United States
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About the role
- Represent PPG at customer facilities
- Ensure Automotive Coatings customer satisfaction by providing outstanding customer service
- Focus on Ecoat, color, and appearance control to customer specifications
- Participate in continuous improvement and problem-resolution activities with Plant Operations and Management
- Lead on-site team in areas of customer relationship management, service, and growth and development
- Support ongoing activities of onsite PPG customer team by communicating cross-functionally to understand customer concerns
- Collect data and take appropriate actions to help resolve customer issues
- Ensure plant operations are functional and provide proactive support
- Communicate updates to PPG Technical and account management effectively
- Perform tasks at the direction of the PPG leadership ensuring Health, Safety, and Environmental protocol is followed
- Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support
- Utilize clear communication avenues to explain complex ideas to technical and non-technical personnel
- Participate in weekly meetings with technical experts to review site projects and activity
Requirements
- Bachelor's degree preferred, not required
- 3+ years of experience in a commercial or technical service role with a record of leadership, sales achievements and people management
- Financial management skills
- Market, customer awareness and product technical knowledge
- Detailed knowledge of all customer coatings/specialty products application equipment and processes
Benefits
- Opportunity to grow and develop your career in an environment for continuous learning
- Specialized training provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem resolutiondata collectionapplication process monitoringinventory monitoringmaterial orderingcoatings application equipmentspecialty products knowledgefinancial managementtechnical service
Soft Skills
customer relationship managementcommunicationleadershipteam managementcross-functional collaborationcontinuous improvementcustomer awarenesssales achievementsgrowth and developmentcomplex idea explanation