Customer Service Supervisor, Export, Protective & Marine Coatings
PPG
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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About the role
- We're hiring a Customer Service Supervisor to support our PMC export team’s customers at PPG. The supervisor will help to supervise a team of export Customer Support Representatives within the Protective and Marine (PMC) division at PPG. You will report to a Customer Service Manager. This is a remote position. Key Responsibilities: Supervise, train and/or mentor activities of customer service export team as needed. Assist and respond to escalations of export customer questions and/or complaints via phone, email, and chat in a timely and professional manner. Assist in management of account load of customers and partner with commercial sales team for growth and success. Collaborate with other departments to resolve complex issues and improve customer satisfaction. Gain solid understanding of our business unit policies, systems, procedures and objectives. Responsible for creation and development of customer support materials, such as FAQs and help guides. Support of team on daily review and updating of orders, priority lists, customer and file maintenance. Tracking of metrics, goal alignment and progress. Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner. Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required. This person will serve as Export Control Coordinator (ECC) supporting PMC USCA Segment SBU.
Requirements
- Experience in export compliance and export order management processes
- 2+ years of customer service supervisory experience preferred
- 4+ years of customer service supervisory experience for manufacturing clients preferred
- Experience with high volume of data entry with low error rate
- Oral and written English communication skills
- Detail oriented
Benefits
- Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
export complianceexport order managementdata entrycustomer support materials developmentmetrics trackinggoal alignmentinventory managementshipping coordination
Soft skills
supervisory skillsmentoringproblem-solvingcommunicationdetail orientedcustomer satisfaction focus