PPC Flex

Customer Service Specialist

PPC Flex

full-time

Posted on:

Location Type: Office

Location: Payson • Utah • United States

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Salary

💰 $21 - $23 per hour

About the role

  • Partners with Sales to create new customer items; use PLS form to create items in Radius.
  • Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)
  • Delivers complete, accurate, and timely sales order details to support internal order processing.
  • Review open order reports daily and drives communication-advising customers on change in dates.
  • Create shipping release with a high level of accuracy; to achieve on time delivery.
  • Manage expedited shipments as necessary, with required management approval.
  • Create expedited sales order requests with scheduling as needed.
  • Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience.
  • Add, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements.
  • Leverage Salesforce CRM to collect insights into customer expectations. Along with capture interactions via service calls, successes, and problems to drive ongoing improvements.
  • Liaise as needed with cross-functional internal teams (including Pre-media, Engineering, Supply Chain, Scheduling, Quality, Production and Shipping) to improve the entire customer experience.
  • Escalate internal systematic/process concerns until final solution/resolution is provided to customer.
  • Maintain product awareness- technical understanding of our products/processes.
  • Process and manage non-conformances with internal and external customers.
  • Provide samples to customers.
  • Attain pricing or price lists on existing items as needed
  • May require light travel to internal meetings or customer meetings.

Requirements

  • Exceptional customer-facing communication skills; excellent listening skills
  • Action-oriented, assertive, and diplomatic.
  • This position requires an individual who enjoys working with a sense of urgency and creative problem-solving.
  • Thrives on challenges.
  • Attitude- friendly, patient, positive
  • Values teamwork and supports team environment.
  • College degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales order processingcustomer order managementdata entryshipping release creationreturns processingcredit processingcustomer contact managementcustomer insights collectionnon-conformance managementpricing management
Soft Skills
customer-facing communicationlistening skillsaction-orientedassertivenessdiplomacycreative problem-solvingsense of urgencyteamworkpatiencepositive attitude