Customer Service Specialist

PPC Flex

. Partners with Sales to create new customer items; use PLS form to create items in Radius.

Posted 3/3/2026full-timePayson • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $23 per hourWebsite

About the role

Key responsibilities & impact

Partners with Sales to create new customer items; use PLS form to create items in Radius.
Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)
Delivers complete, accurate, and timely sales order details to support internal order processing.
Review open order reports daily and drives communication-advising customers on change in dates.
Create shipping release with a high level of accuracy; to achieve on time delivery.
Manage expedited shipments as necessary, with required management approval.
Create expedited sales order requests with scheduling as needed.
Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience.
Add, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements.
Leverage Salesforce CRM to collect insights into customer expectations. Along with capture interactions via service calls, successes, and problems to drive ongoing improvements.
Liaise as needed with cross-functional internal teams (including Pre-media, Engineering, Supply Chain, Scheduling, Quality, Production and Shipping) to improve the entire customer experience.
Escalate internal systematic/process concerns until final solution/resolution is provided to customer.
Maintain product awareness- technical understanding of our products/processes.
Process and manage non-conformances with internal and external customers.
Provide samples to customers.
Attain pricing or price lists on existing items as needed
May require light travel to internal meetings or customer meetings.

Requirements

What you’ll need

Exceptional customer-facing communication skills; excellent listening skills
Action-oriented, assertive, and diplomatic.
This position requires an individual who enjoys working with a sense of urgency and creative problem-solving.
Thrives on challenges.
Attitude- friendly, patient, positive
Values teamwork and supports team environment.
College degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account PPC Flex Website LinkedIn All Job Openings 1001 - 5000 employees 🛍️ eCommerce 🛒 Retail eCommerce
Retail
Packaging PPC Flex is an advanced flexible packaging manufacturer, focused on providing purposeful, powerful packaging solutions. We help you grow by finding the right flexible packaging solutions that preserve products, create incredible shelf presence, and deliver a better product experience. With a diverse range of products including bags, pouches, rollstock, and reclosable packaging options, PPC Flex caters to multiple markets such as food, healthcare, petcare, nutraceuticals, and floral industries. Our commitment to sustainability and innovative technology ensures that we meet the unique needs of our clients across the globe. Customer Service Specialist 🔥 9 minutes ago 🏢 Payson – Onsite 💵 $21 - $23 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Partners with Sales to create new customer items; use PLS form to create items in Radius.
Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)
Delivers complete, accurate, and timely sales order details to support internal order processing.
Review open order reports daily and drives communication-advising customers on change in dates.
Create shipping release with a high level of accuracy; to achieve on time delivery.
Manage expedited shipments as necessary, with required management approval.
Create expedited sales order requests with scheduling as needed.
Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience.
Add, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements.
Leverage Salesforce CRM to collect insights into customer expectations. Along with capture interactions via service calls, successes, and problems to drive ongoing improvements.
Liaise as needed with cross-functional internal teams (including Pre-media, Engineering, Supply Chain, Scheduling, Quality, Production and Shipping) to improve the entire customer experience.
Escalate internal systematic/process concerns until final solution/resolution is provided to customer.
Maintain product awareness- technical understanding of our products/processes.
Process and manage non-conformances with internal and external customers.
Provide samples to customers.
Attain pricing or price lists on existing items as needed
May require light travel to internal meetings or customer meetings. 🎯 Requirements
Exceptional customer-facing communication skills; excellent listening skills
Action-oriented, assertive, and diplomatic.
This position requires an individual who enjoys working with a sense of urgency and creative problem-solving.
Thrives on challenges.
Attitude- friendly, patient, positive
Values teamwork and supports team environment.
College degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales order processingcustomer order managementdata entryshipping release creationreturns processingcredit processingcustomer contact managementcustomer insights collectionnon-conformance managementpricing management

Soft Skills

customer-facing communicationlistening skillsaction-orientedassertivenessdiplomacycreative problem-solvingsense of urgencyteamworkpatiencepositive attitude