PPC Flex

Account Manager

• Responsible for maintaining and growing sales in existing accounts as well as in PPC’s core target markets to support growth and profit expectations.
• Create, develop, and implement annual Key Account Sales Plans, including volume objectives, strategic actions needed to achieve goals, risks and opportunities, etc.
• Service and grow existing customer accounts to ensure high customer satisfaction, positive long-term relationships, and repeat business.
• Orchestrate and lead key business negotiations.
• Focuses on Value Selling- to gain understand, drive and facilitates the quotation process for achievement of margin expectations.
• Focuses on Value Selling; leveraging attribute pricing to drive up contribution margins across their customer portfolio.
• Leverage Salesforce CRM to drive forward looking visibility in support of cross functional partners (timing, size and ongoing updates surrounding opportunities pipeline).
• Identifies and communicates internally emerging market and customer trends and opportunities.
• Maintain close communications with Marketing and Product Development to recommend and promote new applications and technologies of PPT products to assigned customers and prospects.
• Participate in trade shows as requested.
• Develop a proactive engagement approach to customer account personnel.
• Develop professional business relationships with a broad, cross-functional array of contacts within assigned accounts.
• Conduct Quarterly Business Reviews and where applicable monthly forecasting communication.
• Utilize customer scorecards and metrics to effectively manage customer expectations and develop plans to drive resources that bring growth and profitability.
• Understand and communicate internally the “outside-in-view” of customer service level.
• Be proactive and be the source of “problem solving” skills to customer needs.
• Advise as needed the cross-functional internal teams (including Pre-Media, Engineering, Product Development, Materials, Scheduling, Quality, Production, and Shipping) to support mission of best in class customer experience.
• Provide sales forecasting information to the demand planning team through ongoing shipment, inventory, and POS analysis.
• Actively participate in demand consensus process with outcome to own the consensus forecast.
• Participate in Supply Chain/Operations activities acting as “voice of the customer.”
• Provide insight for allocations of resources in S&OP process.
• Actively review and manage inventory investments and/or aged inventory as required with customer and financial insight in mind.
• Provide insight to inventory rules/policies.
• Utilize reporting of key performance indicators related to On-time delivery, VMI inventory programs, Quality, Sales growth/profit, etc. to monitor performance of assigned accounts and to course-correct as needed.
• Provide mentorship to Account Managers by educating on best practice sales and service approach used with National Accounts.
• Utilize Account Managers to provide value add tasks that support growth initiatives for National Accounts; Account Managers are accountable for order entry and management, order tracking, inventory reporting, onboarding support, coordination of client requests, Return Authorization, customer visit support.

National Account Manager