Account Manager – CSM

Powtoon - a Visual Native company

Account Manager managing and growing Enterprise and Mid-Market customer portfolios for Powtoon by owning relationships and revenue numbers. Collaborating with internal teams to drive customer success and value realization.

Posted 7/6/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and grow a portfolio of Enterprise and Mid-Market customers, owning both the relationship and the revenue number
Own the renewal process end to end, including forecasting, negotiation, and contract execution
Identify, build, and close expansion and upsell opportunities within your own book of business
Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams
Deeply understand customer goals, organisational priorities, and success metrics
Drive onboarding, adoption, engagement, and long-term value realisation
Lead strategic business reviews focused on outcomes, ROI, and growth opportunities
Use customer data and platform insights to proactively drive adoption, reduce churn risk, and surface expansion signals
Act as the voice of the customer internally by collaborating closely with Product and Leadership teams
Help customers scale their use of AI-powered communication and enablement across their organisation

Requirements

What you’ll need

3-6+ years experience in Account Management, Customer Success, or commercial post-sales roles within B2B SaaS
Proven track record owning renewal, retention, or expansion targets, ideally with direct quota accountability
Comfortable managing Enterprise or strategic customer relationships and commercial negotiations
Strong commercial acumen and analytical capability
Ability to interpret customer usage data and translate insights into action plans
Strong discovery, presentation, storytelling, and negotiation skills
Experience partnering closely with Sales teams on expansion opportunities
Excellent written and spoken English
Nice to Have
Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams
Experience with AI-enabled, transformation, or communication-focused platforms
Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools

Benefits

Comp & perks

Join a profitable, growing global SaaS company used by millions worldwide
Work with globally recognised Enterprise customers
Play a visible role in one of the company’s fastest-growing business areas
Be part of a collaborative, ambitious, and entrepreneurial culture
Hybrid working from our Central London office (Aldwych)
Weekly Deliveroo allowance
Fully stocked office
Volunteering initiatives
CycleScheme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaS ExperienceRevenue GrowthForecastingContract ExecutionCustomer Usage Data InterpretationExpansion Opportunities IdentificationROI AnalysisQuotas AccountabilityPresentation SkillsStorytelling

Soft Skills

Relationship BuildingCommunication SkillsNegotiation SkillsAnalytical CapabilityDiscovery Skills