Senior Customer Success Manager

PowerSchool

Senior Customer Success Manager ensuring customer satisfaction and retention at a leading education software company. Focused on collaboration, insights, and customer advocacy.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $69,700 - $103,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention strategies, cross-functional collaboration, and data analysis to enhance customer satisfaction and drive renewal opportunities. Proficient in negotiation and process optimization to ensure effective management of customer relationships.

Highest-signal resume keywords

Customer Success ExperienceCross-Functional CollaborationData Analysis and InsightsNegotiation SkillsSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Retention StrategiesData AnalysisProcess OptimizationForecastingContract Management

Soft Skills

Exceptional Communication SkillsStrategic ThinkingAttention to DetailBias for ActionMastery in Delivering Difficult Messages

Tools & Technologies

Microsoft Office SuiteSalesforceAI for Business Analysis

Certifications & Qualifications

Associate’s Degree or Equivalent Work Experience

Industry Keywords

K-12 Education SystemsSoftware-as-a-Service (SaaS)Customer Advocacy

About the role

Key responsibilities & impact

The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth.
Customer Retention: Identify potential risks to customer retention and proactively refer cross-functionally to mitigate churn and improve retention rates.
Improve customer health through cross functional collaboration with Support, Services, Sales and other departments.
Analysis and Insights: Partner with the leadership to analyze and identify retention trends and provide insights to the business.
Cross-Functional Collaboration: Partner with Customer Success, Account Management, and EIC teams to ensure a seamless customer experience and maximize renewal and expansion opportunities.
Forecasting: Ensure renewal and risk forecasting processes across assigned teams, ensuring data accuracy and actionable insights for leadership.
Negotiation: Manage customer negotiations for renewal terms, pricing, and contract modifications, focusing on creating mutually beneficial outcomes.
Process Optimization: Assist in the design and implementation of scalable processes and best practices to enhance the efficiency and effectiveness of renewal management activities.
Customer Advocacy: Act as a senior escalation point for renewal-related customer concerns, collaborating with internal teams to resolve issues and maintain high customer satisfaction.

Requirements

What you’ll need

5 years prior experience in a Customer Success, Account Management, or technical support role
Exceptional communication and presentation skills
Attention to detail and a strong bias for action
Strategic thinking with the ability to align solutions to customer goals
Proficient in Microsoft Office suite
Proficient in the use of AI for business analysis
Mastery level of delivering difficult messages when necessary
Salesforce experience preferred
Understanding of K-12 education systems and technology preferred
Software-as-a-service (SaaS) experience preferred
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate’s degree or equivalent work experience.

Benefits

Comp & perks

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage