Manager, Customer Success
PowerSchool
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $86,000 - $126,800 per year
About the role
- Directly manage, coach, and develop a team of Customer Success Managers, ensuring alignment with PowerSchool’s customer-centric values and product adoption goals.
- Guide the team in driving product adoption, usage maturity, and customer enablement activities to ensure clients see measurable value.
- Oversee ongoing customer relationship management, ensuring regular strategic touchpoints that assess health, gather feedback, and strengthen executive alignment.
- Identify early indicators of account dissatisfaction or risk and partner cross-functionally to address barriers to success.
- Support retention efforts by ensuring the team maintains strong health metrics, mitigates risk proactively, and drives strong alignment between customer goals and PowerSchool solutions.
- Work closely with EICs, Account Management, Support, Product, and Professional Services teams to deliver a seamless and effective customer experience.
- Assist in the design and implementation of scalable processes, playbooks, and best practices that elevate the consistency and effectiveness of customer success activities.
- Act as a senior escalation point for customer concerns, partnering with internal teams to resolve issues and uphold a high standard of customer satisfaction.
Requirements
- Minimum of 5 to 8 years of relevant and related work experience.
- Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
- Travel occasionally, up to 10-15%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands.
- Experience managing small to midsized teams or functional areas.
- Experience with customer health monitoring, forecasting, or pipeline-related processes.
Benefits
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer relationship managementproduct adoptioncustomer enablementhealth metrics monitoringrisk mitigationprocess designplaybook implementationforecastingpipeline management
Soft Skills
coachingteam managementstrategic alignmentcross-functional collaborationcustomer satisfactionproblem resolution
Certifications
Bachelor’s degree