PowerSchool

Senior Education Impact Analyst

PowerSchool

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $77,300 - $99,400 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Lead Education Impact Consultant engagements, maintaining documentation, and improving customer satisfaction. Accountable for building/maintaining customer relationships and driving towards successful adoption and retention.\n
  • Monthly Outreach: Customers above 175k — joining CSM or Account Manager calls. Focus on determining sentiment and proactive engagement.\n
  • Solution Impact Calls: Quarterly – Customers above 100k; Semi-annual – Customer below 100k to threshold.\n
  • Schedule and conduct a structured meeting to review customer goals, progress, and any challenges. This focus is on adoption and retention.\n
  • Provide updates on new features, enhancements, and relevant product roadmaps.\n
  • Exception: If customer is actively engaged with Product Line Sponsor, CSM and EIC can trust but verify the information, this can be documented in the timeline for the district and replace the quarterly touchbase.\n
  • Monthly User Audits: Review user adoption and engagement metrics.\n
  • Review of Support Cases and At-Risk Accounts: Analyze all active and recently closed support cases to ensure resolution satisfaction.\n
  • Identify at-risk users or accounts and create actionable plans to address them.\n
  • Flag accounts with repeated or unresolved issues for priority follow-up.\n
  • One-to-Many Engagements: Personally invite customers to webinars, workshops, or group training sessions tailored to Analytics and Insights and Connected Intelligence use cases.\n
  • Executive Sponsor Business Review: Education Impact Consultant should coordinate semi-annual Executive Sponsor Business Reviews. This can be combined with CSM EBR by ensuring appropriate stakeholders are included.

Requirements

  • Bachelor's Degree. Master's Degree preferred\n
  • Minimum 7 years’ experience including school system experience in the areas of administration, student assessment, information technology, and finance or business operations\n
  • Extensive knowledge of PowerSchool Solutions and how used in K-12 Education.\n
  • Proficient in Microsoft Office and Salesforce/FinancialForce.\n
  • Understanding of management related tasks in Salesforce/FinancialForce and business impact of decisions\n
  • Knowledge of various web meeting/conferencing software tools\n
  • High-level performance with attention to detail, time management, and organizational skills.\n
  • Ability to learn quickly, understand and explain educational and technical information.\n
  • Strong training skills, including exceptional communication and presentation ability.\n
  • Work well independently and in a team environment across multiple locations.\n
  • Work autonomously and manage multiple tasks simultaneously.\n
  • Deliver outstanding customer experiences and adapt/respond to different types of clients with ease.\n
  • Excellent interpersonal and communication skills; highly motivated and flexible.\n
  • Ability to travel for client and staff training events on average 30% of the time.\n
  • Ability to develop creative solutions for client needs and company goals.\n
  • Ability to successfully handle multiple projects and tasks simultaneously, operating in a demanding work environment.\n
  • Create and deliver outstanding customer experiences and adapt/respond to different types of clients with ease.