Manager, Customer Success

Powerfleet

Manager driving adoption and retention for Powerfleet's Customer Success team across North America. Leading a high-performing team focused on exceptional customer experiences.

Posted 8/3/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Customer Success teams, driving customer retention, and implementing strategies for product adoption and satisfaction. Proficient in analyzing customer data to enhance outcomes and collaborating with cross-functional teams to deliver exceptional customer experiences.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipCustomer Retention StrategiesCRM Platforms (Salesforce, Gainsight, Totango)B2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success StrategiesPerformance Metrics AnalysisAccount ManagementProduct AdoptionRenewal Planning

Soft Skills

LeadershipCoachingCommunicationCollaborationPresentation

Tools & Technologies

SalesforceGainsightTotango

Industry Keywords

B2B SaaSTelematicsIoTEnterprise TechnologyCustomer Experience

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Customer Success Managers supporting customers across North America.
Foster a high-performance, customer-first culture focused on accountability, collaboration, and continuous improvement.
Conduct regular one-on-one meetings, performance reviews, and career development planning.
Establish team goals and key performance indicators aligned with organizational objectives.
Support the onboarding, training, and ongoing development of Customer Success team members.
Develop and execute customer success strategies that drive product adoption, customer satisfaction, retention, and expansion.
Ensure Customer Success Managers maintain proactive engagement with customers throughout the customer lifecycle.
Oversee customer health, identify potential risks, and implement strategies to improve customer outcomes.
Standardize customer success processes, account planning, and business review practices across the region.
Drive customer retention by proactively addressing customer challenges and reducing churn.
Partner with Sales to identify expansion opportunities, including upselling and cross-selling within existing accounts.
Support renewal planning and execution to maximize customer retention and recurring revenue.
Participate in executive customer meetings and escalations as needed.
Partner closely with Sales, Product, Professional Services, Support, Finance, and Operations to deliver a seamless customer experience.
Serve as the voice of the customer by sharing insights that influence product improvements and business strategy.
Collaborate with regional and global leadership to align customer success initiatives and priorities.
Keep leadership informed of critical customer escalations, risks, and opportunities.
Monitor customer success metrics, including customer health, adoption, retention, renewals, satisfaction, and account growth.
Analyze customer data and trends to identify opportunities for process improvement.

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience.
7+ years of experience in Customer Success, Account Management, Customer Experience, or a related customer-facing role within a B2B SaaS, telematics, IoT, or enterprise technology environment.
3+ years of experience leading and developing Customer Success or Account Management teams.
Proven experience managing customer retention, renewals, product adoption, and account growth.
Strong leadership, coaching, and employee development skills.
Experience supporting enterprise and strategic customer accounts.
Excellent communication, presentation, and executive relationship management skills.
Strong analytical skills with experience using customer health metrics and performance data.
Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, or similar tools.
Bilingual English and Spanish communication skills are a plus.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities