Implementation Manager

Powerfleet

Implementation Manager leading operational execution and project delivery across multiple regions at Powerfleet. Ensuring customer success and high-quality outcomes through effective resource management and communication.

Posted 5/14/2026full-timePerth • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and manage the end-to-end implementation and installation process across multiple regions and projects
Prepare and oversee detailed work scopes, scheduling plans, and technician allocations to support on-time project delivery
Manage technician capacity, workload prioritisation, and resource planning to meet customer and business requirements
Ensure projects are delivered within agreed timelines, budgets, and quality expectations
Identify, manage, and mitigate operational and delivery risks
Maintain strong communication with customers throughout the implementation lifecycle
Provide regular project updates, resolve issues proactively, and ensure a positive customer experience
Build and maintain effective working relationships with internal stakeholders, clients, subcontractors, and field technicians
Act as the primary escalation point for operational and project-related issues
Monitor installation performance, project progress, and operational KPIs across the implementation function
Analyse areas of operational inefficiency or technical performance concerns and drive corrective actions
Lead continuous improvement initiatives focused on scheduling, delivery efficiency, quality, and customer satisfaction
Develop reporting and visibility tools to support operational decision-making and performance management
Oversee post-installation reconciliation activities, ensuring purchase orders, technician costs, products used, and installed assets are accurately captured for invoicing
Ensure accurate and timely billing processes in collaboration with Finance and Operations teams
Prepare and deliver weekly implementation and operational performance reports
Monitor project costs, manage purchase orders, and ensure adherence to approved budgets
Lead, coach, and develop the Implementation Coordinators and scheduling team
Foster a high-performance, collaborative, and customer-focused culture
Support employee development, accountability, and continuous learning within the team
Drive alignment and collaboration across Operations, Sales, Logistics, Technical Support, and Finance teams.

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Project Management, or a related field preferred
5+ years of experience in implementation, operations, project management, or field service leadership roles
Strong leadership and people management experience
Proven ability to manage multiple projects, priorities, and operational functions simultaneously
Experience working within field service, installation, or technical operations environments preferred
Strong problem-solving, escalation management, and decision-making skills
Financial and operational understanding, including invoicing, cost management, and reporting
Excellent communication, stakeholder management, and organisational skills
Process improvement and continuous improvement mindset.

Benefits

Comp & perks

Powerfleet is an equal opportunity employer committed to creating an inclusive workplace where all individuals are treated with respect and dignity.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementresource planningrisk managementperformance monitoringcost managementinvoicingreportingschedulingcontinuous improvementoperational efficiency

Soft Skills

leadershipcommunicationstakeholder managementproblem-solvingdecision-makingorganizational skillscollaborationcustomer focuscoachingemployee development

Certifications

Bachelor’s degree in BusinessBachelor’s degree in OperationsBachelor’s degree in Project Management