Customer Outreach Specialist I

Power TakeOff

Customer Outreach Specialist reaching out to prospective clients to implement energy savings opportunities. Joining Power TakeOff's innovative Virtual Commissioning® program to drive sustainability impact.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $42,000 per yearWebsite

About the role

Key responsibilities & impact

Participates in in-depth training on outreach competencies and energy efficiency basics
Follows established playbooks and seeks help for issues outside of their experience
Completes accurate documentation and follows program processes consistently
Conducts cold outreach to build a viable, high-quality sales pipelines
Participates in contact findings and re-prospecting to maintain a robust pipeline
Builds positive relationships with customers, adapting to their approach and needs
Demonstrates persistence and resiliency in the face of challenges
Learns how to effectively leverage systems like Outreach.io and Salesforce to keep customer information organized
Develops consistency in follow-ups and keeps thorough notes on status
Demonstrates a strong attention to detail when following team processes
Leverages AI to promote efficiency and effectiveness of outreach efforts
Partners with internal teams to support one another’s success and customer satisfaction
Participates in team discussions and helps build a positive team environment
Demonstrates reliability and accountability for their work, proactively asking for help
Participates actively in team meetings and discussions
Adapts to change professionally and effectively
Accepts and responds to feedback to support ongoing development and success

Requirements

What you’ll need

1+ year of professional experience in a customer service representative (CSR) or similar role with cold outreach responsibilities preferred
Motivation to engage with prospective customers via cold calls, emails and meetings
Ability to identify and address real or perceived barriers and articulate benefits to customers to promote their participation
Ability to use and learn customer relationship management (CRM) systems (e.g. Salesforce, Outreach.io) and other software tools to effectively organize and manage a customer engagement pipeline and support tracking and reporting
Comfort leveraging AI to support workflows
Strong verbal and written communication skills
Ability to work in a remote team environment, offering support and willingness to receive and provide feedback to achieve shared goals
Ability to develop and maintain positive relationships with customers and colleagues
Consistently positive and professional communications, even under pressure
Effective sales skills and motivation to achieve goals
Self-motivated with a strong work ethic
Excellent organization, record-keeping and time management skills
Bilingual abilities are a plus

Benefits

Comp & perks

Medical insurance, including vision and dental
Health Savings Account contributions
Retirement plans with company matching
Student Loan Incentive Repayment Program (eligible 12 months after employment)
Generous time off, including: 15 paid vacation days, increasing to 20 after the first year
7 flexible well-being days
At least 9 paid holidays
All company winter break between Dec. 25th and Jan. 1st
Summer "Friyays", from June through August we get each 2nd and 4th Friday off!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecold outreachsales skillsrecord-keepingtime managementCRM systemsdocumentationpipeline managementAI utilizationprospecting

Soft Skills

communication skillsrelationship buildingadaptabilityreliabilityaccountabilityteam collaborationpersistenceresiliencymotivationfeedback responsiveness