Customer Service Representative

Power Finance Texas

Customer Service Representative providing remote assistance for customer inquiries and loan support at Power Finance Texas. Focused on delivering high-quality customer service in a structured environment.

Posted 7/31/2026full-timeRemote • Arizona • 🇺🇸 United StatesJunior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on communication, professionalism, and attention to detail. Proficient in managing customer inquiries and maintaining accurate records while adhering to regulatory requirements in the financial services sector.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsProficiency With CRM PlatformsAttention To DetailBilingual Proficiency (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Application AssistancePayment ProcessingAccount Inquiry ManagementConsumer Lending ExperienceBanking Knowledge

Soft Skills

ProfessionalismIntegrityAbility To Manage Multiple Priorities

Tools & Technologies

CRM PlatformsMicrosoft Office ApplicationsCustomer Support TechnologiesTicketing Systems

Industry Keywords

Financial ServicesCall Center EnvironmentRegulatory RequirementsCustomer RetentionCustomer Satisfaction

About the role

Key responsibilities & impact

Provide timely and professional support to customers via phone, email, and digital communication channels
Assist with loan applications, account inquiries, payment processing, and general service requests
Communicate loan terms, repayment options, and company policies clearly and accurately
Resolve customer concerns efficiently, escalating complex matters as appropriate
Maintain detailed and accurate records of all customer interactions within internal systems
Adhere to all company policies, procedures, and applicable regulatory requirements
Contribute to customer retention and satisfaction by delivering consistent, high-quality service

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 1–2 years of customer service experience, preferably in a financial services or call center environment
Strong verbal and written communication skills
Demonstrated ability to manage multiple priorities in a remote, structured work environment
Proficiency with computer systems, including CRM platforms and Microsoft Office applications
High level of professionalism, integrity, and attention to detail
Experience in consumer lending, banking, or financial services preferred
Bilingual proficiency (English/Spanish) preferred
Familiarity with customer support technologies and ticketing systems preferred

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Paid time off, including vacation, sick leave, and company holidays
Remote work flexibility within a structured environment
Paid training and ongoing professional development
Opportunities for internal advancement