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Customer Success Manager, SaaS
Power Factors. Account management: Establish, develop, and maintain strong, lasting relationships with customers, acting as the primary point of contact throughout their journey with Power Factors.
About the role
Key responsibilities & impact- Account management: Establish, develop, and maintain strong, lasting relationships with customers, acting as the primary point of contact throughout their journey with Power Factors.
- Strategic advisor role: Create value for customers by gaining a deep understanding of their usage, needs, and objectives, and guide them on the best ways to leverage Power Factors solutions.
- Customer onboarding and go‑live: Support customers throughout commissioning projects, ensure follow-up after go-live, and promote continuous optimization of system usage.
- Product adoption: Actively support customers to fully utilize product features and capabilities to meet their business goals.
- Renewals, upsells and novations: Ensure smooth novations between EPCs and final plant owners. Collaborate with the Sales team to identify upsell and cross-sell opportunities, support account growth, and ensure customer retention.
- Customer feedback: Collect customer feedback and communicate it to Product and Development teams to contribute to the continuous improvement of the software solutions.
- Analytics and performance metrics: Leverage customer data and key performance indicators to identify improvement opportunities and drive positive customer success outcomes.
- Issue management and problem resolution: Take ownership of major customer issues, perform necessary troubleshooting, and ensure escalation when required.
- Training and enablement: Organize training sessions, webinars, and documentation to keep customers informed about features, updates, and best practices.
- Cross-functional collaboration: Work closely with internal teams (Sales, Marketing, Product, etc.) to ensure alignment and optimize the customer experience.
Requirements
What you’ll need- University degree in business, engineering, or a related field
- Minimum of 10 years of experience in customer-facing roles involving project management, business process development, or professional experience in B2B SaaS
- Minimum of 10 years of experience in the renewable energy sector (solar, wind, storage), strongly preferred
- Demonstrated experience managing major accounts, ensuring customer satisfaction, creating value, and improving Net Revenue Retention
- Excellent relationship management skills with a strong customer focus
- Strategic, solution-oriented mindset with a sense of ownership and the ability to drive issues to resolution
- Ability to understand technical issues while managing both tactical details and strategic objectives
- Excellent professional communication skills in English
- Ability to communicate in French, German, or Spanish (an asset)
- Motivation to grow within a dynamic, mission-driven team and to actively contribute to the growth and success of Power Factors
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Power Factors Website LinkedIn All Job Openings 501 - 1000 employees ⚡ Energy ☁️ SaaS Energy
- Renewable Energy
- SaaS Power Factors is a leading provider of renewable energy management solutions, offering a comprehensive suite of software and hardware that enables real-time control and monitoring of renewable assets such as wind, solar, and energy storage. Their Unity Suite Solutions include Local and Central SCADA, EMS, and Power Plant Controller solutions as well as asset performance management and AI-driven insights, allowing clients to optimize asset availability and yield. Power Factors serves a diverse range of clients, including independent power producers, utilities, and investors, helping them manage and enhance their renewable energy portfolios effectively. Customer Success Manager, SaaS 🔥 1 minute ago 🏢🏡 Brossard – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Account management: Establish, develop, and maintain strong, lasting relationships with customers, acting as the primary point of contact throughout their journey with Power Factors.
- Strategic advisor role: Create value for customers by gaining a deep understanding of their usage, needs, and objectives, and guide them on the best ways to leverage Power Factors solutions.
- Customer onboarding and go‑live: Support customers throughout commissioning projects, ensure follow-up after go-live, and promote continuous optimization of system usage.
- Product adoption: Actively support customers to fully utilize product features and capabilities to meet their business goals.
- Renewals, upsells and novations: Ensure smooth novations between EPCs and final plant owners. Collaborate with the Sales team to identify upsell and cross-sell opportunities, support account growth, and ensure customer retention.
- Customer feedback: Collect customer feedback and communicate it to Product and Development teams to contribute to the continuous improvement of the software solutions.
- Analytics and performance metrics: Leverage customer data and key performance indicators to identify improvement opportunities and drive positive customer success outcomes.
- Issue management and problem resolution: Take ownership of major customer issues, perform necessary troubleshooting, and ensure escalation when required.
- Training and enablement: Organize training sessions, webinars, and documentation to keep customers informed about features, updates, and best practices.
- Cross-functional collaboration: Work closely with internal teams (Sales, Marketing, Product, etc.) to ensure alignment and optimize the customer experience. 🎯 Requirements
- University degree in business, engineering, or a related field
- Minimum of 10 years of experience in customer-facing roles involving project management, business process development, or professional experience in B2B SaaS
- Minimum of 10 years of experience in the renewable energy sector (solar, wind, storage), strongly preferred
- Demonstrated experience managing major accounts, ensuring customer satisfaction, creating value, and improving Net Revenue Retention
- Excellent relationship management skills with a strong customer focus
- Strategic, solution-oriented mindset with a sense of ownership and the ability to drive issues to resolution
- Ability to understand technical issues while managing both tactical details and strategic objectives
- Excellent professional communication skills in English
- Ability to communicate in French, German, or Spanish (an asset)
- Motivation to grow within a dynamic, mission-driven team and to actively contribute to the growth and success of Power Factors Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🕒 January 9 FLiiP 11 - 50 ☁️ SaaS ⚽ Sports 🧘 Wellness Website LinkedIn All Job Openings Customer Success Manager building relationships and ensuring client success at FLiiP, a fitness business management SaaS. Leading onboarding, expansion opportunities, and collaboration with cross-functional teams. 🏢🏡 Brossard – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
project managementbusiness process developmentB2B SaaSaccount managementanalyticsperformance metricstroubleshootingcustomer onboardingproduct adoptioncustomer feedback
Soft Skills
relationship managementcustomer focusstrategic mindsetsolution-orientedownershipprofessional communicationcross-functional collaborationproblem resolutiontraining and enablementmotivation