Account Executive
EDB
Account Director, Client Experience
Power Digital Marketing
full-time
Posted on:
Location: 🇧🇷 Brazil
Visit company websiteJob Level
Lead
About the role
- Tech-enabled growth firm at the intersection of marketing, consulting & data intelligence (Power Digital).
- Account Director responsible for clients in B2B, Consumer Services, CPG/Retail, Fashion, Lifestyle/Ecommerce or Enterprise; drive performance through integrated paid, owned and earned channels.
- Lead cross-functional account teams, provide strategic counsel, optimize campaigns and enforce pivots when necessary.
- Employ AI technologies and leverage Power Digital's Nova ecosystem to enhance processes and analysis.
- Use data-driven insights and measurement frameworks to inform strategy, reporting and optimizations.
- Manage client retention, contract renewals, service expansions and a client portfolio with a minimum of $175K monthly recurring revenue.
- Coach and develop team members and deliver timely feedback to up-level client services.
- KPIs include ETCR/Expansion to Churn Ratio, MRR Closed Service Expansion Retainer, and 8.8 Average Client NPS.
- MITs: Team Coaching and Development; Marketing Strategy, Development and Execution; Client Retention and Client Revenue Growth.
Requirements
- Strong English proficency is requiered for this job.
- Bachelor's Degree in Marketing, Communication or related discipline
- 8+ years digital marketing experience in strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
- Proven track record of delivering high customer satisfaction scores
- Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, Hubspot)
- Experience speaking to business-level metrics such as LTV:CAC, MER, etc.
- Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
- Ability to quickly build rapport and develop relationships with executive-level points of contact
- Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
- Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills
- Entrepreneurial spirit with a passion for for problem-solving, continued learning, and personal development
