Power Digital Marketing

Account Director, Client Experience

Power Digital Marketing

full-time

Posted on:

Origin:  • 🇧🇷 Brazil

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Job Level

Lead

About the role

  • Tech-enabled growth firm at the intersection of marketing, consulting & data intelligence (Power Digital).
  • Account Director responsible for clients in B2B, Consumer Services, CPG/Retail, Fashion, Lifestyle/Ecommerce or Enterprise; drive performance through integrated paid, owned and earned channels.
  • Lead cross-functional account teams, provide strategic counsel, optimize campaigns and enforce pivots when necessary.
  • Employ AI technologies and leverage Power Digital's Nova ecosystem to enhance processes and analysis.
  • Use data-driven insights and measurement frameworks to inform strategy, reporting and optimizations.
  • Manage client retention, contract renewals, service expansions and a client portfolio with a minimum of $175K monthly recurring revenue.
  • Coach and develop team members and deliver timely feedback to up-level client services.
  • KPIs include ETCR/Expansion to Churn Ratio, MRR Closed Service Expansion Retainer, and 8.8 Average Client NPS.
  • MITs: Team Coaching and Development; Marketing Strategy, Development and Execution; Client Retention and Client Revenue Growth.

Requirements

  • Strong English proficency is requiered for this job.
  • Bachelor's Degree in Marketing, Communication or related discipline
  • 8+ years digital marketing experience in strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
  • Proven track record of delivering high customer satisfaction scores
  • Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, Hubspot)
  • Experience speaking to business-level metrics such as LTV:CAC, MER, etc.
  • Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
  • Ability to quickly build rapport and develop relationships with executive-level points of contact
  • Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
  • Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills
  • Entrepreneurial spirit with a passion for for problem-solving, continued learning, and personal development