Pottencial Seguradora S.A

Junior Collections Analyst

Pottencial Seguradora S.A

full-time

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • Brazil

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Job Level

Junior

About the role

  • Contact customers, brokers and commercial teams to collect outstanding amounts, following the established collection schedule.
  • Support payment negotiations, following the company's defined guidelines and policies.
  • Record agreements and interactions in systems, ensuring information is kept up to date.
  • Monitor the delinquency portfolio, identifying overdue customers and updating internal controls.
  • Monitor and identify any gaps in negotiators' performance to ensure that negotiations are conducted with quality and in compliance with the Company's established criteria.
  • Prepare operational reports to track delinquency and collection activities.
  • Support updating basic performance indicators for the area.
  • Execute inclusion and removal of records with credit protection agencies, such as SERASA, as directed.
  • Support the forwarding of documentation to Legal and/or external law firms.
  • Assist in controlling collection processes and organizing the area's information.
  • Support interaction with internal areas such as Sales, Finance, Legal and Technology to address operational demands.
  • Act in accordance with the company's values and organizational competencies.
  • Operate in compliance with legal requirements and internal policies by actively participating in training and reporting any deviations.
  • Maintain confidentiality of information in accordance with Pottencial's Code of Ethics.

Requirements

  • Education: Bachelor's degree or completed technological degree in Administration, Accounting, Economics, or related fields.
  • MS Office — Basic
  • Processes related to premium collections, delinquencies, policy cancellations and broker relationship — Basic
  • Performance indicators (KPIs) — Basic (preferred)
  • Processes involving SERASA — Basic
  • Management and collection systems — Basic
Benefits
  • Meal allowance (VR) — BRL 997.70/month
  • Food allowance (VA) — BRL 771.13/month
  • SulAmérica Health Plan — private-room coverage
  • SulAmérica Dental Plan
  • Profit-sharing (PLR)
  • Alelo Christmas voucher — BRL 771.13
  • Life insurance
  • Childcare or nanny assistance — BRL 502.29 (up to 6 years)
  • 6-month maternity leave and 20-day paternity leave
  • Day off on your birthday
  • 13th salary advance in May
  • TotalPass membership
  • OnHappy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MS Officeperformance indicatorspremium collectionsdelinquenciespolicy cancellationsbroker relationshipmanagement systemscollection systemsSERASA
Soft Skills
communicationnegotiationorganizational skillsattention to detailconfidentialitycomplianceteam collaboration
Certifications
Bachelor's degreetechnological degree in Administrationtechnological degree in Accountingtechnological degree in Economics