Bilingual Hotline Counselor

Postpartum Support International

Bilingual Hotline Counselor providing psychosocial support and referrals through PSI’s federally funded maternal mental health hotline. Managing telephonic, text, and chat inquiries for pregnant and postpartum help-seekers and families.

Posted 8/15/2026part-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $66,950 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing psychosocial support and mental health resources, with a strong focus on maternal and child health. Proficient in case documentation and communication within a remote team environment while ensuring confidentiality and professionalism.

Highest-signal resume keywords

Licensed Mental Health ClinicianFluency in SpanishMaternal and Child Health ExperienceSalesforce DocumentationConflict Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Psychosocial SupportCase DocumentationMental Health AssessmentEvidence-Based InterventionsMultitaskingAdaptabilityConflict Management

Soft Skills

ProfessionalismCommunicationTeam EngagementIndependence

Tools & Technologies

SalesforceMicrosoft OfficeGoogle WorkspaceZoomSlack

Certifications & Qualifications

Licensed Mental Health ClinicianNational/State-Certified DoulaLactation ConsultantChildbirth EducatorPeer Specialist

Industry Keywords

Perinatal Mental HealthHelp-Seeker SupportPostpartum Support InternationalProfessional Liability InsuranceHigh-Acuity Mental Health Contacts

About the role

Key responsibilities & impact

Answer incoming telephonic, text, and chat inquiries, conducting assessments and providing immediate psychosocial support, evidence-based information, and brief interventions
Educate help-seekers about perinatal mental health resources and services
Refer help-seekers to appropriate services and resources within approved directories
Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce
Ensure documentation adheres to established policies and procedures
Maintain professionalism in the virtual workspace and communication platforms
Interact and engage with the remote team, including communicating via Slack and other assigned mediums while on shift
Ensure privacy and confidentiality of each help-seeker and their information
Attend and participate in scheduled meetings, trainings, and development exercises for the Hotline project

Requirements

What you’ll need

Bachelor's degree in a related field is preferred, not required
Fluency in Spanish is required
Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional with maternal and child health experience, or National/State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist
Two years' work experience in the profession with the maternal and child health population
Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate
Proficiency with Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories
Ability to manage conflict and tolerate distress while assisting help-seekers
Ability to multitask and handle unpredictable and high-acuity mental health contacts
Ability to work independently and complete assignments within established instructions and practices
Ability to adapt to immediate changes in policies, procedures, processes, and guidance
Must complete and clear a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS
Must complete all required training
Commitment to Postpartum Support International's vision and mission
Optimal high-speed internet and ability to maintain required speeds
Quiet and secure office space for privacy and confidentiality
Ability to safely and successfully perform essential job functions and meet productivity standards
Ability to sit, stand, walk, speak, and hear regularly; extensive computer use requires hand dexterity and ability to read a computer screen

Benefits

Comp & perks

Fully remote, asynchronous work environment
Healthy work-life balance
Ongoing professional development opportunities
Medical, dental, and vision coverage
Paid vacation (two weeks), holidays, sick leave, and personal days (three)
Inclusive parental leave (twelve weeks)
Resources to help balance family responsibilities
Comprehensive retirement plan option with organization-provided match
Culture where everyone feels respected, valued, and supported