Customer Service Representative, Customer Center
Post Company
part-time
Posted on:
Location Type: Hybrid
Location: Belinzona • Switzerland
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About the role
- As the first point of contact for our customers, you professionally handle their telephone and written inquiries about our products and services
- You proactively identify and leverage sales opportunities by offering customers products and services tailored to their needs
- With your empathetic, communicative, and approachable manner, you delight our diverse customer base and create a positive customer experience
Requirements
- Completed basic vocational training or relevant experience/qualification in the service sector
- Enjoyment of telephone-based customer contact, ideally with prior experience in customer service and sales
- Excellent verbal communication skills in German and Italian; any additional national language is an advantage
- Proficient in using multiple IT applications and communication tools simultaneously (phone, email, chat)
- Ability to thrive in a fast-paced environment and respond empathically to the diverse needs of our customers
Benefits
- Flexible working arrangements
- Personal development
- Competitive compensation package
- Home office options
- Regular team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalesverbal communicationmultilingual communication
Soft Skills
empatheticcommunicativeapproachablepositive customer experienceability to thrive in fast-paced environment
Certifications
vocational training